Holly Martin

Accomplished mortgage operations and quality control professional with more than 16 years of progressive experience spanning mortgage processing, loan operations, postclosing, secondary market delivery, quality control auditing, and loan origination support. Extensive knowledge of FHA, VA, USDA, Conventional, and Portfolio lending guidelines. Proven ability to ensure regulatory compliance, mitigate risk, improve workflow efficiency, and deliver exceptional customer service while managing complex mortgage transactions.

Mortgage Processor - German American Bank

(2025-06)

• Process residential mortgage loans while ensuring compliance with FHA, VA, USDA, Conventional, and Portfolio guidelines.
• Review borrower income, assets, credit, and supporting documentation to determine loan eligibility.
• Collaborate with origination, underwriting, closing, and funding departments to ensure timely closings.

Quality Control Mortgage Auditing Manager - Regulatory Solutions

(2018-07 - 2025-06)

• Managed daily operations and workflow for a team of quality control analysts.
• Interpreted regulatory updates and client requirements, ensuring compliance across all workflows.
• Prepared client reporting and resolved escalated issues.

Business Management - Owensboro Community & Technical College

College Preparatory Diploma - Owensboro Catholic High School (1996)