Sr. HR Specialist | HR Operations & Compliance - IN-N-OUT BURGER - Irvine, California
(2021-09)
Support HR and compliance operations across approximately seven warehouse and operational locations supporting more than 700 DOT-regulated delivery drivers within a 45,000+ associate multi-state organization. Provide leadership oversight and guidance to two direct reports while supporting HR operations, workforce compliance initiatives, and day-to-day operational execution.
- Partner with HR Leadership, Legal, Operations, Compliance, and executive leadership teams to implement enterprise-wide HR and workforce compliance initiatives across large-scale multi-state operations.
- Lead HR operational initiatives involving onboarding, hiring workflows, I-9 compliance, background screening, wage updates, employee data management, and workforce process optimization through Oracle ERP systems.
- Interpret and implement employment law, DOT, tax, and workforce compliance changes while advising stakeholders on operational impact, policy alignment, and risk mitigation strategies.
- Drive handbook updates, policy revisions, internal guidance, and HR operational procedures to ensure alignment with legal requirements, business needs, and multi-state workforce practices.
- Lead HR operational changes related to DOT regulations, safety compliance requirements, driver monitoring, MVR processes, and SambaSafety-related initiatives.
- Manage cross-functional audit support, compliance reviews, escalations, documentation requests, and internal control improvements tied to HR, workforce operations, and regulatory compliance.
- Focus heavily on employee relations support for upper and mid-level management, including workplace escalations, conflict resolution, corrective action guidance, policy interpretation, performance-related concerns, coaching support, and sensitive workforce matters while maintaining confidentiality and leadership alignment.
- Support compliance risk assessments, policy reviews, procedural updates, vendor-related requirements, RFP processes, financial compliance considerations, and broader operational compliance initiatives.
- Lead cross-functional collaboration focused on HR system enhancements, workflow optimization, process standardization, compliance readiness, and operational efficiency improvements.
- Identify operational risks, process impacts, dependencies, and communication needs tied to HR, compliance, tax, safety, and workforce-related business changes.
- Lead workforce compliance tracking, audit readiness initiatives, policy implementation efforts, and operational escalations to support enterprise consistency and reduce organizational risk exposure.
- Partner with leadership teams to improve workforce communication, operational consistency, training alignment, and HR process execution across large multi-location/state operations.
- Partner with managers and leadership teams on employee relations matters involving conflict resolution, coaching support, corrective action guidance, workplace escalations, policy interpretation, and performance management concerns.
HR Representative I / HR Representative II - IN-N-OUT BURGER - Irvine, California
(2019-09 - 2021-09)
Support HR generalist functions across high-volume, multi-location operations, including associate relations, onboarding, policy administration, employee support, and HR operations.
- Provide guidance to managers and associates regarding HR policies, handbook interpretation, leave administration, workplace concerns, and employment-related procedures.
- Handle sensitive associate relations matters involving employee concerns, conflict resolution, coaching support, and workplace issue management while maintaining confidentiality and professionalism.
- Support talent acquisition and onboarding processes including interview, candidate communication, hiring coordination, onboarding administration, and new hire support.
- Conduct onboarding and training support for employee and managers related to HR procedures, policy implementation, and workforce processes.
- Partner with management and HR teams to support employee communication, issue resolution, workforce coordination, and day-to-day HR operational needs.
Operations Manager - IN-N-OUT BURGER - Various, California
(2010-08 - 2019-09)
Led workforce operations for high-volume, multimillion-dollar business units while overseeing employee performance, staffing, compliance, operational execution, and customer experience.
- Managed and developed teams of up to 120 employees, including hiring, onboarding, scheduling, coaching, performance management, and employee development.
- Partnered with senior leadership to implement workforce planning initiatives, operational process improvements, and organizational changes across fast-paced operational environments.
- Led employee relations efforts involving conflict resolution, coaching, accountability, performance improvement, and workplace issue resolution.
- Improved operational efficiency through labor management, productivity oversight, process standardization, and accountability initiatives.
- Ensured compliance with company policies, wage and hour requirements, safety procedures, and operational standards across large workforce environments.
Associate - IN-N-OUT BURGER - Various, California
(2003-10 - 2010-08)
Worked independently in fast-paced operational environments while maintaining cleanliness, safety, compliance, and customer service standards.
- Supported daily restaurant operations, inventory organization, and operational readiness with minimal supervision.
- Assisted with training and mentoring new associates on operational procedures, safety expectations, and service standards.
- Demonstrated strong accountability, time management, and attention to detail while balancing multiple operational responsibilities.
