Senior Systems Engineer – Infrastructure - Riddell / BRG Sports
(2024-08 - 2025-07)
- Support development and implementation of new processes within a large systems environment by advising on design concepts and implementation strategies.
- Coordinate with the system engineer team and development team to design effective solutions that meet requirements for functionality and integration with existing components.
- Research existing and emerging hardware and software technologies to determine capabilities and cost-benefit relationships, and develop ongoing computer systems solutions that meet performance and budgetary requirements.
- Provides and maintains documentation of systems architecture and guidelines while updating documentation as required.
- Provide IT system metrics and monitor for operational issues such as system outages, hardware failures, power, or network outages.
- Manage SAN configuration and maintenance across all sites. Provide recommendations to the management team on data storage requirements and security.
- Provide guidance and standards for server builds to Windows and Linux engineers as required.
- Seeks team input in determining system operation improvements and needs in relation to network, server, SAN, and security needs.
- Evaluate the efficiency of existing systems and develop plans for improvement based on findings.
- Established maintenance schedules for regular system checkups, enhancing overall stability and reliability.
- Collaborated with cross-functional teams to deliver innovative solutions for business needs.
- Led successful system upgrades by creating detailed implementation plans and coordinating resources effectively.
Senior Systems Infrastructure Engineer - Thales DIS USA Inc.
(2021-10 - 2024-07)
- Designed and built large-scale computing and storage systems to meet enterprise demands.
- Architected and deployed scalable cross-platform solutions across Windows and Linux environments, leveraging VMware on Dell PowerEdge/PowerStore hardware and Nutanix HCI to meet evolving organizational requirements.
- Authored comprehensive policies and procedures documentation to ensure compliance and operational consistency.
- Conducted PCI, SOX, and FISMA compliance audits to enhance organizational security and risk management.
- Executed systems administration and case management tasks to uphold service standards and efficiency.
- Streamlined operational processes through automation of repetitive tasks using scripting languages, including Bash and PowerShell.
- Reduced downtime by proactively diagnosing potential issues within the IT infrastructure and implementing corrective measures.
- Implemented best practices in change management, minimizing disruptions during critical system updates.
- Established disaster recovery plans by systemically designing redundant architectures that ensured business continuity during unforeseen events.
- Developed and maintained custom scripts to enhance system efficiency and overall performance.
Systems Integration Specialist Advisor - NTT Data Services (Formerly Dell Services)
(2016-11 - 2021-04)
- Focused on healthcare hybrid cloud solutions and Windows & Citrix infrastructures framed within compliance standards.
- Policies and Procedures Documentation
- ISO 9001, 13485 & HIPAA Compliance
- Served as a Subject Matter Expert (SME) on storage solutions, guiding strategic decisions on system usage.
- Led a team of three members while ensuring integration of new systems into existing infrastructures.
- Evaluated emerging technologies and recommended appropriate upgrades or enhancements to current systems.
- Played a pivotal role in the successful completion of multiple large-scale projects involving complex system integrations under strict deadlines.
- Spearheaded troubleshooting initiatives for critical system failures, minimizing disruptions to productivity and business operations.
- Continuously advanced technical skills through participation in professional development opportunities and remaining abreast of advancements in systems integration.
- Re-engineered existing computer systems to enhance usability and improve security measures.
- Enhanced project execution by thorough documentation of system specifications and requirements, ensuring clarity for stakeholders.
- Streamlined system integration processes by implementing automation techniques and tools.
- Fostered enduring relationships with clients to promote retention and loyalty.
Enterprise Field Technical Services Advisor - Dell EMC
(2012-09 - 2016-10)
- Executed onsite customer deployments of DCCA solutions, including PowerEdge Servers operating on SLES11 and VMware environments.
- Handled Cloud-based solutions deployment for PHS Windows-based systems integrating SQL, alongside DCCA Linux-based systems using SLES11.
- Composed and maintained comprehensive policies and procedures documentation focused on compliance, including ISO 9001, 13485 & HIPAA.
- Configured software and hardware to optimize operational capabilities and meet client demands.
- Led a team of two members, nurturing skill development and collaborative efforts.
- Maintained up-to-date knowledge on industry trends and regulatory frameworks, ensuring clients received accurate and timely advice.
- Mentored junior advisors, fostering a supportive team environment centered on growth and skill development.
- Enhanced advisor capabilities and service quality through a continuous professional development program, elevating performance standards.
- Cultivated strong client relationships through consistent communication and exceptional customer service.
Enterprise Technical Support Senior Analyst - Dell, Inc.
(2005-10 - 2012-09)
- Inbound Technical Support calls for US, Canada and LATAM.
- Providing support in English, Spanish & Portuguese.
- Supporting ALL Dell Enterprise product lines: Dell/EMC SAN's, Brocade & McData FC Switches, Dell/EQUALLOGIC SAN, iSCSI Technology, PowerEdge & PowerVault Servers, PowerVault Storage Modular Disk Arrays, PowerVault Storage Tape Libraries
- Network Operating Systems Support: Windows Server 2000, 2003, 2008, Linux, Red Hat & SUSE, VMware ESX, Citrix XenServer
- Escalation Support for Enterprise Applications: Backup Exec, Commvault, Exchange, SQL, Oracle
- Mentored junior analysts to promote professional growth while enhancing team performance metrics.
- Cultivated strong working relationships with clients to ensure their needs were not only met but consistently exceeded.
- Delivered technical support for troubleshooting analytics and reporting issues, contributing to improved service delivery.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
IT Manager of Network Administration - Hunt ELP, Ltd
(2004-07 - 2005-07)
- Changed procurement process with savings up to 40%.
- Implemented a new training program for the IT support staff.
- Upgraded infrastructure to multiple T1's running BGP.
- Started new policies and procedures documentation.
- Planned AD, Exchange 2K3 & infrastructure re-design migration project.
- Managed a team of five members, focusing on team development and accountability.
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with various departments to align IT efforts with organizational objectives and ensure secure system integration.
- Managed vendor relationships for hardware, software, and service procurement, securing quality products and rates.
- Led a dedicated IT team in delivering exceptional technical support while fostering an environment of professional growth and user satisfaction.
- Ensured compliance with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Conducted regular performance evaluations to identify opportunities for improvement and formulate targeted action plans for enhancing IT services.
- Managed life cycle replacement of hardware and software.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
