Senior Operations Manager at Communications Test Design Inc. (CTDI) (2020-07 – 2026-04)
Oversight of multiple departments and functional areas within the repair departments.
- Provide regular reports and updates to senior management on the performance and progress of operational initiatives.
- Communicate effectively with the team management and customers to ensure adherence to Service Level Agreements (SLAs), meeting customer expectations, and promptly resolving any issues that may arise.
- Implemented and utilized Earned Value Management (EVM) metrics to objectively measure project performance, identify cost and schedule variances, forecast project outcomes, and ensure successful delivery of contractual requirements within scope, schedule, and budget constraints.
- Review P&L statements to track performance against targets, identify cost variances, and flag areas where margins are slipping. Work closely with finance teams to break down revenue streams and operating costs by department or product line.
- For KPI management, build and monitor dashboards that connect operational metrics (like utilization rates, throughput, and waste) to financial outcomes, so the team has a clear line of sight between what we do on the floor and what it means for the bottom line.
- Develop and implement operational policies, procedures, and standards to streamline workflow, improve productivity, and enhance overall efficiency.
- Oversee and supervise production and technical aspects of all activities within the repair department.
- Supervise the repair department's production, quality, performance, safety, and turnaround time.
Repair ONT Supervisor at Communications Test Design Inc. (CTDI) (2010-05 – 2020-06)
Assists the Repair Department and coordinates and executes activities for repair projects.
- Diagnosis and Repair of ARRIS/NOKIA/Optical Network Terminal (ONT)
- Troubleshooting and repair of Set-Top Box: Diagnosis by signals and voltages analysis, through the implementation of oscilloscope/spectrometer, and repair by replacing electronic components THT/SMT.
Technical Manager at EUROPEAN AUTO PLUS, INC. (2008-10 – 2010-02)
Management of network systems and equipment repair.
- Repair and maintenance of computers and electronic systems
- Performed network management and systems corrective maintenance tasks
- Office and Customer Service Manager
Senior Technical Manager at CRISTOSA-TELECOM (2004-05 – 2006-12)
Managed technical service team responsible for the completion of outsourced telecommunications and systems projects, including implementation and management
- TCP/IP Networking configuration and installation, Closed-circuit television CCTV systems, Configuration and operation. PBX - Programming and Configuration, VoIP, web development, management of client portfolios, marketing, budgets, etc.
Junior Consultant at SEGYTEL S.L. (2003-02 – 2004-03)
Responsible for the Technical Support and Maintenance Department
- Configuration of Intercommunication and Reception TV Systems
- Design and planning of telecommunications projects, such as networks for LMDS
