Operations Supervisor at White Lodging (2025-05 – Present)
- Oversee back-end hotel operations including systems coordination, workflow management, and daily operational performance to ensure efficient property operations.
- Manage staffing schedules and labor planning based on occupancy forecasts to optimize resource allocation and control labor costs.
- Use systems such as FOSSE, SpeedLine, GXP, and Unifocus to track KPIs, monitor performance, manage guest requests, and support operational reporting.
- Analyze operational data including labor variance, productivity metrics, and performance reports to support data-driven decision making.
- Plan and manage inventory by forecasting operational needs, maintaining par levels, and ensuring timely procurement to support daily operations.
- Compare vendor pricing and evaluate purchasing options to reduce costs and improve procurement efficiency. Also conduct quality assurance audits to ensure brand standards, compliance, and consistent service delivery.
- Manage guest service recovery through GXP by resolving issues, tracking requests, and improving guest satisfaction performance.
- Review operational reports (Rooms LI, KPIs, HPOR, labor metrics) and provide insights and recommendations to leadership for strategic planning.
- Support training and development of team members on systems, procedures, and operational standards to improve efficiency and performance.
Business Development Coordinator and Analyst/ Manager at Red Roof Plus+ & Suites (2024-08 – 2025-08)
- Used HotelKey PMS to manage reservation, occupancy, revenue, and performance data while supporting forecasting and business planning.
- Analyzed market trends, competitor performance, inventory levels, and customer demand to identify revenue opportunities and improve operational efficiency.
- Created reports, dashboards, and business insights to support pricing decisions, budgeting, and strategic planning.
- Managed OTA channels, including Booking.com, Expedia, and Hotels.com, to optimize online visibility and maximize revenue.
- Collaborated with sales, operations, finance, and marketing teams to achieve business goals and improve overall performance.
- Handled guest relations cases, resolved customer concerns, and gathered feedback to enhance guest satisfaction and service quality.
- Trained team members on systems, operational procedures, and customer service standards as needed. Coordinated with vendors, local businesses and community partners to develop new business opportunities.
- Managed corporate accounts, direct billing arrangements, vendor relationships, and business development initiatives to support revenue growth.
- Ordered and monitored operational supplies to maintain inventory levels and ensure smooth daily operations.
- Presented recommendations and performance updates to management to support revenue and operational improvements.
Internship 2024 Future Focus Program at Corporate Claims Department, Erie Insurance (2024-05 – 2024-08)
- Performs various tasks related to the achievement of division objectives.
- Conducts research and gathers information and assists in creating presentations.
- Analyzes data and reports findings. Verifies and enters data into appropriate system, and updates electronic files.
- Provides clerical and administrative support as needed.
- Completes special projects and case studies.
Student Office Assistant at Dahlkemper School of Business, Gannon University (2024-01 – 2024-05)
- Wide variety of office tasks to support the school of business. Tasks include running errands on campus, making copies, copier maintenance, maintaining bulletin boards, administrative work and running computer updates.
- Conduct market research, data projects, data collection and cleaning
- Responsible for coverage of the DSB student worker desk and greet teachers/students/visitors/also directing them to the appropriate person or room if needed.
- Provide support for school and/or college in different events and update digital directory kiosk.
Lead Tutor/Specialist at STEM Center and Writing/Research, Gannon University (2023-09 – 2024-05)
- Provided one-on-one academic support, helping students understand complex concepts and improve problem-solving skills.
- Delivered writing support sessions to improve structure, clarity, and academic writing quality.
- Conducted workshops on thesis writing, organization, and citation styles.
- Used MS Teams, scheduling systems, and digital tools to manage sessions and support learning.
- Communicated with students and staff through email, phone, and online platforms.
- Worked with diverse student groups, adapting support to individual learning needs.
Executive Secretary of Group Head Special Asset Management Department at Bank Alfalah (2022-07 – 2023-01)
- Maintained the executive's agenda and assisted in planning appointments, board meetings, conferences, write letters etc.
- Coordinated office management activities and office supplies.
- Coordinated with the HR team to initiate/process new hiring, interviews, inductions, and follow-ups.
- Handled HR matters pertaining to following up on creating employee IDs, emails, job descriptions, and training.
- Managed office documentation prepared monthly MIS reports, financial reporting, forecasting, budgeting, and balanced GL proofing balance sheets.
Sales and Marketing Assistant at Glory Events PR Company (2019-06 – 2022-03)
- Performed detailed market research, analyzed current trends, and identified new business growth opportunities.
- Interviewed, trained, and coordinated summer interns also ensuring that all policies and procedures were fully followed.
- Handled client dealings and managed social media accounts as well.
Office Administrator at TriCloud Technologies (2018-11 – 2020-03)
- Coordinated office activities and operations to ensure efficiency and compliance with company policies.
- Supervised administrative staff and divided responsibilities to ensure optimal performance.
- Kept stock of office supplies and placed orders when necessary.
- Managed the recruitment process and oversaw the HR onboarding process.
Internship at Joy Business Academia (2018-06 – 2018-09)
- Supported customer service and teamwork in daily business operations.
- Developed communication and persuasion skills through engagement in entrepreneurship, leadership, coaching, and personal development programs.
