Principal Consultant — Fractional Architecture & AI Advisory at Independent (2025-08 – Present)
- Accelerated MVP portal delivery by 75% for a mid-market financial services client by pioneering AI-native development workflows (Claude Code, Cursor, Replit), shortening time-to-market from months to weeks.
- Engineered an Agentic Event Storming facilitator using Python and CrewAI, automating complex domain discovery and synthesizing full Domain-Driven Designs (DDD) from targeted sub-domains; open-sourced the reference implementation.
- Developed a stealth voice-agent and intelligent routing MVP for SMBs, achieving a >95% classification accuracy for incoming service requests and significantly reducing customer churn.
- Conducted AI-readiness assessments for Biotech startups, identifying high-value vectors for automation, data readiness, and optimized data engineering pipelines.
Principal Engineer, Associate Director — Digital Engineering and IoT at Cognizant Technology Solutions (2021-04 – 2025-07)
- Scaled global engineering organizations from 1 to 20+ cross-functional engineers and managers across the US, Mexico, and India, delivering multi-million dollar modernization programs for Fortune 100 enterprises.
- Modernized a Fortune 100 retailer's supply chain by architecting an event-driven visibility platform (Kafka/Camel) supporting 13,000 store locations in near-real-time.
- Reduced contract information retrieval time by 33% by deploying a production RAG management system using Azure OpenAI, LangChain, and Zilliz Vector DB, cross-referencing enterprise documents with legacy APIs.
- Boosted system reliability by 35% for a Fortune 500 FinTech through the strategic migration of high-volume, on-premises Kafka streaming platforms to AWS cloud-native architectures.
- Architected a high-throughput event migration for a global payments provider, moving core processing to AWS to seamlessly handle 1.2M daily transactions.
- Optimized delivery velocity as Scrum Master across 34 sprints, maintaining 90% sprint burn-down accuracy and exact PI planning alignment.
Senior Solutions Architect at Concentrix (2020-10 – 2021-04)
- Designed the architecture runway for a high-scale wearable IoT platform serving 2M+ active customers, ensuring 99.9% availability for critical real-time features.
- Streamlined program prioritization using Weighted Shortest Job First (WSJF) scoring, increasing value-delivery efficiency across 3 consecutive PI Planning cycles.
Manager, Technical Architecture & Delivery at Accenture (2019-01 – 2020-06)
- Secured microservices for robotic surgical devices at a major pharmaceutical firm by implementing a Zero-Trust API management and security layer (Apigee/Istio) on Kubernetes.
- Led the delivery of a mobile banking app for a Fortune 500 financial institution, integrating legacy mainframes with a modern cloud front-end to scale to 2.4M active users.
- Established a reference architecture for Amazon Connect at a major health insurer, projecting over $1.5M in annual operational savings through cloud-native contact center migration.
- Built proof-of-architecture (PoA) demonstrations that directly secured 2 new enterprise accounts with Fortune 500 clients by validating technical feasibility.
Digital Operations Architect at Millicom (2018-05 – 2018-11)
- Owned the Digital Services platform for 46M subscribers across 5 countries, managing the performance, security, and scalability of an API gateway handling a $4B/year transaction run rate.
- Enabled rapid digital adoption in LATAM by deploying high-performance APIs via Apigee Edge with strictly enforced SLAs and business-critical KPIs.
- Partnered with InfoSec to implement SSDLC practices, including automated threat modeling and vulnerability testing across all customer-facing applications.
Independent Consultant at Self-Employed (2016-08 – 2018-04)
- Provided fractional technical consulting and modernization services for SMBs in Germany and Venezuela.
- Designed and implemented scalable e-commerce infrastructure and automated operational reporting pipelines to revitalize legacy digital products.
Lead Engineer at Spafinder Wellness (2015-05 – 2016-06)
- Engineered financial transaction APIs for 25,000 wellness facilities, maintaining 99.9% uptime for core gift card processing via Java/Spring Boot microservices and Redis.
- Championed agile best practices and directly mentored 12+ software engineers across 18 development sprints.
Senior Manager, Production Systems at Verizon (2007-09 – 2015-04)
- Managed a $9B annual revenue platform serving 25M+ customers, overseeing complex carrier integrations (AT&T, T-Mobile, Sprint) with a 100% success rate on core system releases.
- Accelerated end-of-month batch fulfillment by 3x, reducing complex data encryption processing cycles from 3 months down to 4 days.
- Optimized Java CRM APIs to sustain 35,000 transactions per second (TPS) at peak load while maintaining seamless, near-instant data center failover capabilities.
- Automated the CI/CD deployment pipeline, reducing production release errors by 50% while doubling overall deployment frequency.
