Project Management professional and Certified Scrum Master
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Project Management professional and Certified Scrum Master with hands-on experience supporting and coordinating youth and community health programs. Contributed to building program structures, processes, and policies that supported day-to-day operations and service delivery. Worked alongside physicians, patients, and community partners to support affordable and free care initiatives while improving the intake experience and program participation.
Brings a collaborative, Agile mindset with a growing foundation in project coordination, process improvement, and team support.
Patient Access Coordinator at Envera Health (2022-06 – Present)
Delivered exceptional patient-centric service by addressing inquiries and concerns effectively, skillfully resolving conflicts among patients, families, and staff. Ensured precise patient data collection during registration while upholding confidentiality and privacy regulations. Orchestrated appointments and procedures seamlessly with patients, healthcare providers, and staff using Systoc, InContact, Outlook, and other management tools.
Consistently upheld HIPAA guidelines to safeguard sensitive patient data, fostering teamwork with healthcare professionals to enhance collaboration and efficiency in the healthcare environment.
Internal Revenue Service Agent at IRS Maximus (2021-10 – 2022-01)
Led a dedicated team at the Stimulus Payment Surge Center, providing customer support for clients regarding stimulus payments, tax refunds, and financial matters. Developed and implemented efficient project management strategies, ensuring timely and accurate processing of payments and refunds, enhancing client satisfaction and compliance. Managed a high-volume caseload, analyzing complex financial cases and applying regulatory guidelines to optimize revenue collection with minimal errors.
Spearheaded cross-functional collaboration between customer support, finance, and regulatory teams, facilitating seamless communication and swift issue resolution to improve operational efficiency and client service.
Project Manager at Community Health (2022-03 – 2022-12)
Orchestrated and chaired city meetings to develop community health programs focused on dental care, at-risk families, mentorship for girls, housing projects, and health events. Structures and created managed diverse projects within a community health non-profit, optimizing resources and timelines to improve healthcare access for underserved populations. Established key partnerships with local stakeholders, government agencies, and healthcare providers to support the organization's mission.
Implemented rigorous project management methodologies, driving community health projects toward their objectives and contributing to healthier communities.
Permit Coordinator at The City of Powder Springs (2017-04 – 2022-09)
Streamlined project management systems (Community Core, Meritage, Monday.com, Google Suites) to optimize the permit application process and enhance staff reviews and approvals. Conducted preconstruction meetings and managed Certificates of Occupancy and Completion for construction projects. Collaborated with the economic development team and building contractors to validate and process state and local licensures, manage permitting records, and facilitate service updates with third-party vendors.
Oversaw permitting, town halls, payments, administrative fees, invoices, and property research via GIS mapping systems.
Project Manager at SNL Logistics (2021-01 – 2021-12)
Lead training initiatives for freight brokers in trucking logistics, ensuring proficiency in key industry practices and tools, resulting in a skilled workforce that meets client demands efficiently. Managed recruitment efforts to attract top talent within the trucking and logistics sector, fostering collaboration between shippers and carriers to streamline operations and enhance service quality. Collaborated effectively with shippers and carriers to optimize freight movement, coordinating seamless logistics solutions that reduced costs, improved delivery times, and elevated customer satisfaction levels.
Professional Organizer at Organizing Solutions (2016-01 – 2018-05)
Directed functional workspaces for corporate businesses, homes, and non-profits to enhance productivity and time management. Revitalized record-keeping and filing systems, optimized accounting information, and automated processes, increasing client acquisition and retention by 45%. Enhanced organizational efficiency, cutting auditing operational time by 37% and increasing client satisfaction by 67%.
Americorp Vista at AmeriCorps (2010-08 – 2013-07)
Addressed the educational needs of at-risk students by providing one-on-one or small group tutoring. Led a team to design programs and systems to support at-risk students and their families through strengthening volunteer programs, increasing parental and community involvement, promoting student service learning, and establishing student support systems. Members work in areas of public relations, marketing, research, grant writing, program design, website design, and a variety of other areas, managed quarterly reporting and grant writing.
Associate Degree in Business Administration
