Iana Kriltchev

My background includes front desk operations, event coordination, customer service, and mentoring youth, all of which have strengthened my ability to work effectively in fast-paced environments while maintaining professionalism and empathy. As a member of Psi Chi Psychology Honors Society and a consistent recipient of the President's Honor Roll and Dean's List, I am committed to academic excellence, personal growth, and making a positive impact in my community. I am passionate about helping others, fostering inclusive environments, and continuing to develop skills that will support a future career in psychology and human services.

Community Concierge at The Rive Columbia (2025-12 – Present)

• Managed front desk operations, including package processing, resident communications, and administrative tasks.
• Coordinated community events and engagement initiatives that strengthened resident participation and promoted a sense of community within the property.
• Collaborated with management and maintenance teams to respond promptly to resident requests, helping improve service efficiency and resident satisfaction.
• Responded to high-stress incidents professionally while prioritizing resident safety and confidentiality.

Retail Associate at Barnes and Noble Campus Store, UNIVERSITY OF SOUTH CAROLINA (2025-07 – 2025-10)

• Processed transactions accurately using point-of-sale systems while maintaining cash handling standards.
• Stocked and organized merchandise displays to ensure an orderly and appealing store environment.
• Assisted students, faculty, and visitors with merchandise, election, textbook purchases, and product inquiries.

Server at Top of Carolina Restaurant, UNIVERSITY OF SOUTH CAROLINA (2025-05 – 2025-07)

• Coordinated with kitchen staff, servers, and management to maintain smooth dining operations during busy service periods.
• Demonstrated adaptability and teamwork by supporting coworkers during peak hours and helping resolve customer concerns in a professional manner.
• Provided attentive customer service to students, faculty, and visitors to support customer retention and maintain a positive dining experience.

Youth Mentor at ACADEMIC MENTORING PROGRAM FOR EDUCATIONAL DEVELOPMENT (AMPED); UNIVERSITY OF SOUTH CAROLINA (2025-10 – 2025-04)

• Mentored middle school students by providing academic guidance, encouragement, and support to help them navigate personal and educational challenges.
• Encouraged participation in academic and extracurricular opportunities while helping mentees develop confidence and leadership skills.
• Collaborated with fellow mentors and program coordinators to plan and implement educational and enrichment activities that supported student engagement.
• Served as a positive role model by reinforcing leadership, responsibility, and effective decision-making for my youth mentee.

Bachelor of Arts in Psychology – McCausland College of Arts and Sciences, University of South Carolina (2027-05)