Ibraheem Abdul-Mateen

I understand the importance of the customer experience in any business and in any industry. I've learned that customers always remember a good or bad experience. I'm committed to learning new ways to provide customers with amazing experiences they will never forget.

Head Cashier Crew Member at Wendy's (2015-05 – 2018-08)

• As an employee at Wendy's, I provided great customer service by being responsible for the drive thru, cash registers, and helping to keep the restaurant clean.

Barista at Starbucks (2016-12 – 2017-08)

• As an employee at Starbucks, my responsibilites included taking orders, creating customers beverages, operating cash registers, and keeping supplies stocked

Customer Service Representative at Durham Cleaners (2019-04 – 2019-08)

• As a customer service representative for the Durham Cleaners I had multiple responsibilities. Greeting and providing the best possible care for our daily neighborhood customers was the most important task. I also had to mind the store while running the cash register and tagging the dry cleaning orders. I had to learn to understand the cleaning process to successfully answer and advice customer questions and special requests.

Delivery Cooridantor at Lowes Companies Inc (2020-06 – 2021-03)

• As a delivery cooridinator at Lowes i was responsible for pulling all orders using a forklift to move orders, pallets, and freight. I was also responsible for calling customers about orders and I dealt with customer issues all around inside the store on a daily basis.

Warehouse Lead at Paradies Lagardere (2021-04 – 2021-08)

• While employed with Paradies I staged and sorted products for loading. Operated forklifts or pallet jacks to transport stored items from warehouse to plant. Unloaded incoming products off trucks, sorted items in staging areas. Juggled shift duties, prioritizing immediate tasks to streamline operations.

Warehouse at Paradies Lagardere (2023-01 – 2023-09)

Patient services tech at Stericycle (2023-10 – 2025-09)

Patient Services

Health and Well being (2023-01 – 2023-09)

Health and well being. Dealing with medical issues.

Health and Well being (2025-09 – 2026-04)

Health and well being. Dealing with medical issues.

– St Andrews University (2017 – 2018)

Bachelors in Kinesiology – University of North Carolina at Charlotte (2018 – 2021)