Program Manager at Aurora Community Services (2024-01 – Present)
Aurora Community Services is a human services organization providing residential, behavioral health, and community-based support programs across Wisconsin. The organization employs approximately 500–1,000 employees and generates an estimated $50M–$100M in annual revenue.
- Direct workforce performance, coaching, and development initiatives within service programs contributing to an organization generating approximately $50M–$100M in annual revenue.
- Coordinate care planning and support services for individuals with complex behavioral, developmental, and healthcare needs across 24/7 service environments.
- Supervise staffing, scheduling, and resource allocation activities supporting operational continuity and quality outcomes within programs funded through multi-million-dollar public and private reimbursement streams.
- Ensure compliance with state regulations, documentation requirements, and medication administration protocols governing services delivered across multiple residential and community settings.
- Support operational performance and resource utilization within programs representing an estimated $1M–$5M+ annual service delivery footprint.
- Collaborate with healthcare providers, guardians, case managers, and community stakeholders to maintain continuity of care and program effectiveness.
- Lead continuous improvement initiatives focused on workforce effectiveness, risk reduction, compliance performance, and service quality.
- Contribute to organizational objectives supporting a human services provider operating with an estimated $50M–$100M annual revenue base and serving communities throughout Wisconsin.
Workforce Development Manager at IndyGo (2021-01 – 2024-01)
IndyGo is the largest public transportation provider in Central Indiana, operating fixed-route, paratransit, and rapid transit services. The organization employs approximately 900 employees, manages an annual operating budget exceeding $250M, and provides transportation services throughout the Indianapolis metropolitan area.
- Directed workforce development initiatives aligned with organizational growth objectives and workforce planning efforts supporting an agency operating on an annual budget of $250M+.
- Designed and implemented mentoring and apprenticeship programs to strengthen internal talent pipelines and support workforce sustainability across business units responsible for delivering services to millions of annual riders.
- Established partnerships with workforce agencies, educational institutions, and community organizations to expand talent pipelines supporting recruitment and development needs across a 900-employee organization.
- Collaborated with executive leadership on employee engagement, career progression, and succession planning strategies supporting long-term workforce readiness within a publicly funded transportation system.
- Facilitated coaching, leadership development, and training initiatives to enhance workforce capabilities across departments contributing to the organization's $250M+ operating environment.
- Managed workforce data, program metrics, and development reporting used to support workforce planning, resource allocation, and leadership decision-making.
- Coordinated workforce development programs supporting operational continuity, talent retention, and future leadership capacity across critical transportation functions.
Workforce Education & Program Leadership Roles at State of Indiana (Department of Workforce Development) (2006-01 – 2021-01)
- Progressed through multiple workforce education and program leadership positions over a 15-year tenure, supporting statewide workforce development initiatives and regulatory compliance requirements.
- Directed onboarding, training, and professional development initiatives supporting employees and workforce program stakeholders across multiple Indiana regions.
- Coordinated large-scale training programs and operational improvements to strengthen service delivery, policy adherence, and workforce readiness outcomes.
