Ibrahima Wone

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

FV+FR-Linguist-CAT III-Fulani + French - FEGA - ARROW SECURITY AND TRAINING - Augusta, GA

(2024-09)

Provide foreign language support services, including transcription and translation/interpretation services in support of military operational missions.

Bilingual Interpreter - MISSION ESSENTIAL

(2023-10 - 2024-09)

• Provide in-person, onsite interpretation at Office of Refugee Resettlement (ORR) programs and service sites.
• Relay important deadlines, instructions, questions, and other communication from Support Care Staff to UC in their native or preferred language (French Fulani)
• Assist UC in communicating any concerns, questions, or other information to staff.
• Provide translation/interpretation services to aid in orienting UC to community resources as requested.

Language Interpreter - LANGUAGE INTERPRETER FOR FEDERAL GOVERNMENT AGENCY /SOSI

(2018-01 - 2022-11)

• Extensive experience Court Interpretation for immigration cases
• Performed simultaneous, and consecutive interpretation.
• Interpretation for USCIS as well as traffic court and some civil
• Fluency in French language
• Fluency in West African language of Fulani and Wolof.

Bilingual Help Desk - CDK GLOBAL

(2016-07 - 2017-12)

• Work with customer and partner sales and technical teams to develop Cisco Unified Communications sales, design, installation, and support opportunities.
• Responsible for design, staging, configuration, implementation, and support for VoIP installations as necessary.

Bilingual Help Desk - POMEROY CUSTOMER SERVICE

(2014-02 - 2016-07)

• Identifies, diagnoses, and resolves Level One problems for Nestle employees using computer software and hardware via inbound calls from Canada and USA
• Troubleshoot VPN connections.
• Troubleshoot performance issues in Microsoft Outlook 2010
• Troubleshoot problems in Windows 7.

Bilingual Help Desk - RDI MARKETING CUSTOMER SERVICE

(2010-09 - 2014-01)

• Identifies, diagnoses, and resolves Level One problems for TJX employees using mainframe and computer software and hardware via inbound calls from Canada.
• Provides Level Two trouble shooting services for users over a network, corporate computers, software, hardware, and internet.
• Communicates solutions to end-users and provides one-on-one problem resolution via the phone and remote access.
• Utilizes proprietary HR Software and timekeeping system.

Continued education - Economics, Accounting, Mathematics, Employment laws - University of Dakar (1994-01)

Bachelor's Degree - Computer Sciences - Morocco Institute of Technology (1988-01)