FV+FR-Linguist-CAT III-Fulani + French - FEGA - ARROW SECURITY AND TRAINING - Augusta, GA
(2024-09)
Provide foreign language support services, including transcription and translation/interpretation services in support of military operational missions.
Bilingual Interpreter - MISSION ESSENTIAL
(2023-10 - 2024-09)
- Provide in-person, onsite interpretation at Office of Refugee Resettlement (ORR) programs and service sites.
- Relay important deadlines, instructions, questions, and other communication from Support Care Staff to UC in their native or preferred language (French Fulani)
- Assist UC in communicating any concerns, questions, or other information to staff.
- Provide translation/interpretation services to aid in orienting UC to community resources as requested.
Language Interpreter - LANGUAGE INTERPRETER FOR FEDERAL GOVERNMENT AGENCY /SOSI
(2018-01 - 2022-11)
- Extensive experience Court Interpretation for immigration cases
- Performed simultaneous, and consecutive interpretation.
- Interpretation for USCIS as well as traffic court and some civil
- Fluency in French language
- Fluency in West African language of Fulani and Wolof.
Bilingual Help Desk - CDK GLOBAL
(2016-07 - 2017-12)
- Work with customer and partner sales and technical teams to develop Cisco Unified Communications sales, design, installation, and support opportunities.
- Responsible for design, staging, configuration, implementation, and support for VoIP installations as necessary.
Bilingual Help Desk - POMEROY CUSTOMER SERVICE
(2014-02 - 2016-07)
- Identifies, diagnoses, and resolves Level One problems for Nestle employees using computer software and hardware via inbound calls from Canada and USA
- Troubleshoot VPN connections.
- Troubleshoot performance issues in Microsoft Outlook 2010
- Troubleshoot problems in Windows 7.
Bilingual Help Desk - RDI MARKETING CUSTOMER SERVICE
(2010-09 - 2014-01)
- Identifies, diagnoses, and resolves Level One problems for TJX employees using mainframe and computer software and hardware via inbound calls from Canada.
- Provides Level Two trouble shooting services for users over a network, corporate computers, software, hardware, and internet.
- Communicates solutions to end-users and provides one-on-one problem resolution via the phone and remote access.
- Utilizes proprietary HR Software and timekeeping system.
