Ida Randall

Reliable and detail-oriented professional with more than six years of experience supporting customers, managing account information, maintaining records, and handling administrative work. I am comfortable working with CRM systems, email, documentation, reports, and high volumes of information while staying organized and accurate. I work well independently, communicate professionally, and take pride in getting the details right—especially in a remote work environment.

Account Manager – Recurring Revenue - Trescal - Lansdale, PA

(2025-05 - 2026-03)

• Maintained customer account information, service records, and supporting documentation.
• Entered and updated client information in company systems and CRM platforms.
• Coordinated customer and service information with internal departments to keep requests moving on time.
• Tracked account activity, service needs, and follow-up items while keeping records organized and current.
• Handled customer questions and requests with clear, professional communication.
• Generated more than $300K in recurring recalibration revenue within nine months.

Customer Success Consultant - Staples Inc. - Bristol, PA

(2022-07 - 2025-05)

• Managed 150+ customer requests each month while keeping account information and documentation organized.
• Updated customer information and maintained records using company systems and CRM tools.
• Documented customer interactions, requests, resolutions, and follow-up activities.
• Handled customer communication and follow-up to make sure requests were completed accurately and on time.
• Supported customer onboarding and helped maintain organized information throughout the customer relationship.
• Improved customer satisfaction by 20% through prompt issue resolution and proactive follow-up.

B2B Sales Consultant - Staples Inc. - Philadelphia, PA

(2020-04 - 2022-07)

• Maintained customer account information, reports, and documentation.
• Updated CRM records and tracked account activity and follow-up requirements.
• Prepared and maintained reporting and account information to support business decisions.
• Organized large amounts of customer information while meeting deadlines and service expectations.
• Provided account and administrative support to executive-level business clients.
• Improved customer retention by 20% through proactive account support.

Inside Sales Developer - Staples Inc. - Maitland, FL

(2018-07 - 2020-04)

• Maintained accurate customer and prospect information in company systems.
• Updated CRM records and managed high-volume account activity.
• Documented customer interactions, follow-up activities, and sales pipeline information.
• Organized and tracked multiple accounts while meeting daily productivity goals.
• Provided post-sale customer and administrative support.
• Maintained strong organization and time management in a high-volume environment.

Bachelor of Science - Business Administration - Berkeley College (2008-09)