Idris Niah

Diagnosed and resolved hardware, software, BIOS, boot, and operating system issues for personal clients and local users. Built, upgraded, and configured custom desktop computers based on client requirements and performance needs. Troubleshoot system startup failures, hardware compatibility conflicts, and performance-related issues to ensure reliable operation.

Independent IT Support & PC Technician at Freelance Technical Services (2019-01 – Present)

• Diagnosed and resolved hardware, software, BIOS, boot, and operating system issues for personal clients and local users.
• Built, upgraded, and configured custom desktop computers based on client requirements and performance needs.
• Troubleshoot system startup failures, hardware compatibility conflicts, and performance-related issues to ensure reliable operation.
• Installed operating systems, drivers, and software applications while performing system optimization and maintenance.
• Provided technical support, component recommendations, and repair solutions, maintaining a strong focus on customer satisfaction.

Manager at Five Guys (2022-05 – 2026-04)

• Led and supervised a team of 20 staff members, overseeing daily operations, scheduling, and performance to ensure consistent service delivery.
• Maintained accurate records and reports, reflecting attention to detail and comfort with data-driven decision-making.
• Resolved customer concerns and complaints in a fast-paced, high-pressure environment, demonstrating strong problem-solving and interpersonal communication skills.

Intern | Programmer at Pro Smart Home (2022-06 – 2022-08)

• Helped program Honeywell home security devices
• Set up home theatre audio systems/projectors
• Helped with general contracting work

Associate of Applied Science (A.A.S.) in Computer Information Systems – Atlantic Cape Community College (2027-05)