Ikeia Underwood

Healthcare and Public Health Program Professional with experience in program compliance, quality reviews, internal audits, data collection, performance reporting, eligibility determination, healthcare documentation, and federal and state program requirements. Experienced in monitoring program operations, reviewing records for accuracy and compliance, identifying findings, preparing reports, facilitating training, and coordinating services with healthcare and community partners. Proficient in Microsoft Office and Excel with a strong background supporting government-funded public health programs.

Nutritionist at DeKalb County Board of Health - DeKalb Public Health (2026-06 – 2026-09)

• Monitor WIC clinic operations and complete monthly clinic reviews using the State WIC Unit Administrative Review Form; document findings and report results to the WIC Coordinator.
• Conduct internal audits and record reviews to monitor program compliance, documentation accuracy, and effectiveness of nutrition services.
• Apply federal and state WIC regulations, policies, and program requirements to determine participant eligibility and ensure appropriate delivery of required services.
• Collect and review program data, conduct WIC vendor and community site visits, and assist with evaluating program needs, operations, and compliance.
• Document individual counseling and interventions in medical records using SOAP format; maintain accurate program documentation and prepare monthly activity reports.
• Plan and conduct group nutrition education and in-service training for patients, WIC clerical staff, public health nurses, Board of Health staff, and community partner agencies.
• Perform comprehensive nutritional assessments by evaluating laboratory values, growth patterns, dietary and medical histories, and socioeconomic factors to identify nutrition-related needs and appropriate interventions.
• Provide individual nutrition counseling and ongoing management for WIC participants with complex nutrition-related conditions, including growth concerns, food allergies, formula intolerance, iron deficiency, anemia, obesity, diabetes, and hypertension.
• Coordinate referrals with health department programs and public and private community agencies to connect participants with appropriate healthcare and support services.

Parent Facilitator and Food Program Coordinator at Show Me Love Learning Academy (2024-04 – 2026-07)

• Administered CACFP program requirements and monitored compliance with federal and state program guidelines.
• Reviewed Income Eligibility Statements and supporting documentation for accuracy, completeness, and program eligibility.
• Maintained accurate digital and physical program records, participant data, enrollment information, meal counts, attendance documentation, and KidKare information to support reporting, reimbursement, audits, and compliance reviews.
• Maintained financial records, tracked parent accounts, reconciled information, and prepared documentation for audits and compliance reviews.
• Provided technical assistance and customer service to families and staff regarding program requirements, documentation standards, and participation.
• Supported children and families through parent-facing program services, family communication, documentation, and program administration.

Real Estate Agent at HomeSmart (2018-04 – Present)

• Manage full-cycle residential real estate transactions from listing to closing while ensuring accurate documentation, regulatory compliance, and timely completion of requirements.
• Review contracts, disclosures, applications, financial documents, and transaction records for completeness and accuracy.
• Coordinate with lenders, attorneys, inspectors, contractors, title companies, buyers, and sellers while tracking deadlines, inspections, approvals, and closing requirements.
• Maintain organized digital transaction files and confidential client records.
• Partner with HFM Consultants as a listing agent and in-home design consultant and coordinate contractors, inspectors, and trades during construction and renovation projects.

Nutritionist at Douglas County Health Department (2012-01 – 2014-01)

• Reviewed client records and assessed nutritional condition of pregnant women and children according to WIC program guidelines and procedures.
• Conducted eligibility determinations by verifying income, residency, and qualification criteria and interpreting federal and state policies.
• Assessed physical health using weight and hemoglobin measurements; analyzed eating habits and developed individualized wellness goals and meal plans.
• Provided nutrition counseling and education to families and coordinated nutritional care with healthcare team members.
• Managed a daily caseload of 25-40 clients while maintaining confidential records and timely documentation.

Bachelor of Science in Nutrition – Life University (2009)