Coordinator I, RISK Administrative Support - Goodwill of Colorado C/S CO - Colorado Springs, CO
(2024-01)
- Verifying, inputting, and maintaining all badging information for Goodwill employees and guests
- Working directly with all Goodwill departments to create access badges, ensuring access schedules are accurate, and updated to reflect active and non-active access issuance
- Work with vendors to ensure access control systems are functioning properly, efficiently and safely, and that required maintenance/repairs are carried out in a timely manner
- Assist in investigations where review of employee access is required
- Perform random access control audits to ensure system compliance
- Prepare and distribute daily alarm reports for all retail locations
- Maintain electronic alarm code requests for new users and deactivated users
- Assist in investigations where review of alarm activity is required
- View and download camera footage, to support loss prevention and safety
- Oversee provision of camera footage requested by Police Departments in support of Goodwill operations, recovery of keys, badge access cards, and other Goodwill property following termination/resignation of employees. Oversee requests for issues pertaining to alarm and store keying issues
Program Administrator - El Paso County DHS Center on Fathering - Colorado Springs, CO
(2023-01 - 2024-01)
- Effectively manage incoming calls, walk in clients, and provide excellent customer service
- Provide bilingual services (Spanish); speak, read and write
- Ensure filing systems are maintained and current Input a variety of information into an assigned system with accuracy of input and output data.
- Schedule appointments, update and maintain calendars for 3 case workers
- Ensure all services are logged in accordingly compiled information
- Prepare and maintain a variety of records and reports related to assigned class activities.
- Design and implement filing systems
- Maintain confidentiality with sensitive and personal information.
- Typing, word processing, proofreading, filing, recording information and processing and distribution of correspondence.
- Handle client inquiries and complaints
- Participate in additional training courses as needed
- Update and maintain multiple files and calendars
Office Manager - Mayo Ocular Prosthetics - Colorado Springs, CO
(2019-01 - 2023-01)
- Effectively manage incoming calls, patient contacts and managing office schedule
- Greet all customers, provide excellent customer service
- Confirm all patients' appointments
- Ensure all services are invoiced and paid on time
- Manage contract and price negotiations with insurance providers
- Ensure office efficiency is maintained by carrying out planning and execution of equipment procurement, layouts and office systems
- Ensure that results are measured against standards, while making necessary changes along the way
- Remain updated on technical and professional knowledge
- Participate actively in the planning and execution of company events
- Design and implement filing systems
- Ensure filing systems are maintained and current
- Establish and monitor procedures for record keeping
- Ensure security, integrity and confidentiality of data
- Oversee adherence to office policies and procedures
- Monitor and maintain office supplies inventory
- Handle customer inquiries and complaints
- Maintain a safe and secure working environment
- Call primary care physicians as needed for patient information
- Verify and Bill insurance as well as track insurance payments
- Critical thinking, proactive attitude, strong communication skills
- Extremely detail-oriented with the ability to develop thorough corrective and preventative plans
- Must be extremely articulate and present a professional image
- Data entry (Sycle patient files, accounting, excel spreadsheets, etc.)
- Experienced with standard business applications including MS Office
- Coding/ICD
- Participate in additional training courses when needed
- Manage HIPAA compliance program
- Perform other duties as assigned
Office Administrator - Elite Hearing of Colorado Springs - Colorado Springs, CO
(2015-01 - 2017-01)
- Effectively manage incoming calls, patient contacts and managing office schedule
- Greet all customers, provide excellent customer service
- Responsible for all customer inquiries and questions
- Confirm all patients' appointments
- Maintains knowledge of all online products
- Call primary care physicians as needed for patient information
- Verify and bill insurance as well as track insurance payments
- Always provide excellent customer service
- Critical thinking, proactive attitude, strong communication skills
- Extremely detail-oriented with the ability to develop thorough corrective and preventative plans
- Must be extremely articulate and present a professional image
- Place customer orders according to doctors' orders
- Data entry (Sycle patient files, accounting, excel spread sheets, etc.)
- Maintain patient records in billing/scheduling program
- Experienced with standard business applications including MS Office
- Coding/ICD
- Participate in additional training courses when needed
- Manage HIPAA compliance program
- Create and organize smoothly functioning office front from patient check in to patient payment
- Keep office inventory and supplies
- Performs other related duties and assignments as required and as assigned
Customer Service Advisor - CHEFS Catalog - Colorado Springs, CO
(2014-01 - 2015-01)
- The ability to listen effectively and empathize with the customer
- Responds to and research routine to moderate transactions
- Responsible for all customer inquiries and questions
- Ability to analyze member issues and make decisions quickly
- Maintains knowledge of all online products
- Responds to servicing inquiries through various channels
- Acts on referral triggers and provides additional product offerings based on member needs.
- Always provide excellent customer service
- Critical thinking, proactive attitude, strong communication skills
- Extremely detail-oriented with the ability to develop thorough corrective and preventative plans
- Must be extremely articulate and present a professional image
- Place customer orders by entering data for merchandise using Windows-based software
- Maintain less than a 3% abandon rate
- Offer daily unadvertised specials and upsells to our customers
- Experienced with standard business applications including MS Office
- Strong team building and leadership skills focused on production-oriented goals
- Participate in additional training courses when needed
- Performs other related duties and assignments as required and as assigned by supervisor or manager
Medical Receptionist - Gastroenterology Associates of Colorado Springs - Colorado Springs, CO
(2009-01 - 2011-01)
- First contact, via phone or in person to any patient/vendor
- Oversee the front desk operations
- Manage the incoming telephone calls and message system
- Intake consult request/internal paging of doctors on call
- Collect patient co-pays and any outstanding balances
- Entering all patient demographics into the database
- Fax/Mail/PDF medical records request
- Prepare patients charts daily for all eight doctors in the office
- Prepare and post the doctors on call schedule
- Compose routine and non-routine business documents, and memos
- Provide backup support for administration
- Assist with document storage and retrieval
- General filing, phone calls, faxes and copying.
- Maintain office inventory
- Maintain the lobby area to ensure orderly conditions, present a clean, and professional image
- Work closely with staff to consistently provide friendly and professional services to the public
- Responsible for running and maintaining a balanced cash register
- Responsible for opening and closing the office
- Perform other related duties as assigned
Receptionist/Front Desk Trainer - The Salon Professional Academy - Colorado Springs, CO
(2009-01 - 2009-12)
- First contact with any person visiting or calling the salon/school
- Greet and direct all visitors, including vendors, clients, job candidates and customers
- Oversee the front desk operations of the salon/school
- Manage the incoming telephone calls and message system
- Entering guest information into the database
- Compose routine and non-routine business documents, and memos
- Provide backup support for administrative services
- Keep records of student attendance
- Train students on "Envisions" program and all aspects of the front desk
- Assist with document storage and retrieval
- Assist staff, as requested, with general administrative tasks such as filing, phone calls, faxes and copying.
- Keep records of retail salon inventory
- Maintain retail salon inventory
- Maintain the salon lobby and retail area in an orderly condition and present a professional image.
- Work closely with students and staff to consistently provide friendly and professional services to the public
Special Education Para - Academy D20 - Colorado Springs, CO
(2012-01 - 2013-01)
Worked for Academy D20 for 6 yrs. in a variety of settings and positions.
- Working with students having autism with significant medical and educational needs
CSD Para - Academy D20 - Colorado Springs, CO
(2011-01 - 2012-01)
- Working with autistic students (K-5 grade), prepare and document daily student data
District-20 Print Shop Technician/Operator - Academy D20 - Colorado Springs, CO
(2007-01 - 2008-01)
- Office support and operational functions including but not limited to copying, faxing, binding, filing, reception, basic copier maintenance and mail processing
Librarian - Frontier Elementary - Colorado Springs, CO
(2005-01 - 2007-01)
- Acquiring, organizing, and maintaining a collection of books, journals, and digital resources. Work with teachers to develop curriculum. Lead literacy programs tailored to student interest. Foster positive relationships. Prepare and maintain budget, student and book records
Central Registry Clerk - Academy D20 - Colorado Springs, CO
(2004-01 - 2005-01)
- Responsible for managing student records, overseeing enrollment processes, and ensuring compliance with academic policies and regulations. Prepare necessary reports for school officials
Fourth Grade Para - Academy Endeavour Elementary - Colorado Springs, CO
(2003-01 - 2004-01)
- Provide support to teachers with lesson preparation and classroom management. Preform clerical tasks, student attendance, grading, and maintaining records. Ensure positive learning environment
