Ileana Ruiz

Dedicated and detail-oriented Clinical Coordinator Assistant with experience in patient care coordination, insurance verification, billing, EHR documentation, and laboratory processes. Strong background in clinical support, specimen handling, and healthcare communication in fast-paced environments.

Clinical Coordinator at Ocala Infectious Disease and Wound Center (2022-01 – Present)

• Coordinated patient care, authorizations, and referrals.
• Managed medical billing and insurance verification (HIPAA compliant).
• Supported clinical documentation, lab orders, and provider communication.

Pharmacy Technician / Patient Engagement Specialist at ExactCare Pharmacy (2018-01 – 2022-01)

• Assisted in medication coordination, insurance verification, and prior authorizations.
• Provided patient education on medication adherence.
• Maintained EHR and collaborated with providers.

Specimen Processor Technician at Cleveland HeartLab / Quest Diagnostics (2017-01 – 2018-01)

• Processed and logged biological samples for clinical research.
• Followed laboratory quality control procedures.
• Supported cardiovascular biomarker research teams.

Phlebotomy Technician in Phlebotomy – La Rock Healthcare Academy (2017-01 – 2017-12)