Ileana Santos

Dedicated and dependable professional with extensive experience in customer service, healthcare administration, records management, and public engagement. Recognized for exceptional organizational skills, attention to detail, and the ability to build positive relationships with people from diverse backgrounds. Strong communicator with excellent problem-solving abilities, sound judgment, and a commitment to confidentiality and quality service. Fluent in English and Spanish.

Independent Rideshare Driver - Lyft & Uber

(2021-01)

• Maintained a perfect 5.0 customer rating while completing over 5,200 rides
• Demonstrated professionalism and adaptability in high-pressure situations while ensuring customer safety and satisfaction

Temporary Elections Canvasser - GRSG LLC

(2018-01 - 2018-12)

• Educated community members on voting processes, laws, and public policies
• Engaged diverse populations through respectful, nonpartisan communication
• Motivated community participation through door-to-door outreach and public interaction

Senior Medical Records Clerk - Ochsner Foundation Hospital

(2001-01 - 2014-12)

• Managed complex medical records while maintaining strict confidentiality and compliance with healthcare regulations
• Processed, organized, scanned, and tracked patient documentation using electronic medical record systems, including Meditech and Automated Chart Tracking System
• Coordinated patient information to support continuity of care
• Maintained high productivity and quality standards while ensuring accurate recordkeeping

Store Manager - Leather Imports

(1998-01 - 2000-12)

• Supervised and trained employees in retail settings
• Developed procedures that improved workflow efficiency and productivity
• Prepared reports, balanced financial records, and maintained accurate documentation

Senior Film Library Specialist - Ochsner Clinic

(1991-01 - 1998-12)

• Managed complex medical records while maintaining strict confidentiality
• Processed and organized patient documentation

Claims Examiner - Puerto Rico Department of Consumer Affairs

(1984-01 - 1984-12)

Associate of Science - Dietetic Nutrition - University of Puerto Rico