Imran Grewal

Experienced operations, transportation, banking, data analysis, and information systems professional with 15+ years of combined experience across banking operations, logistics, data analysis, software usability testing, and warehouse operations. Skilled in operational controls, process improvement, business requirements analysis, data management, compliance, customer service, and team supervision. Seeking an opportunity to apply a diverse background of technical, operational, and leadership skills while contributing to organizational growth and success.

Transportation Area Manager (TAM with CDL) at AMAZON DTW5 (2022-10 – Present)

• Lead daily transportation and yard operations to ensure safe, efficient, and on-time execution
• Coordinate associates, workload, trailer movements, and operational priorities.
• Monitor safety, productivity, quality, and transportation KPIs.
• Resolve real-time operational issues and escalate critical concerns when needed.
• Coordinate with Operations, TOM, Safety, Maintenance, and other support teams.
• Coach associates and provide direction to maintain operational standards.
• Conduct shift handoffs and communicate business priorities and outstanding issues.
• Ensure compliance with Amazon safety procedures, standard work, and transportation policies.
• Identify process gaps and implement actions to improve efficiency and reduce delays.

Transportation Associate at AMAZON DTW5 (2020-10 – 2022-10)

• Coordinate with the shipping department and manage yard inbound and outbound load data using AWS systems, ensuring safe, accurate, and timely transportation of shipments.
• Worked on the operations floor from June 2017 to October 2020 as an L1 Sorting Associate, gaining hands-on knowledge of inbound and outbound operational processes.
• Performed package scanning, TDR inbound and outbound operations, jam clearing, and trailer loading and unloading for inbound and outbound shipments.

Financial Mobile Application Tester at High Test, LLC (2020-03 – 2021-03)

• Conducted qualitative and quantitative research using in-person moderated and remote unmoderated usability testing.
• Performed information architecture testing and developed personas, use cases, and workflows to evaluate application usability.
• Prepared detailed test reports with findings, analysis, and recommendations for improving the user experience.

Data Analyst at Blue Cross Blue Shield of Taxes (2016-09 – 2017-05)

• Analyzed raw data using Teradata and SQL tools to support business and operational requirements.
• Identified and analyzed user business requirements, procedures, and problems to improve existing processes and workflows in AMISYS Advance and related systems and applications.
• Developed data-cleaning and migration strategies, wrote functional and technical specifications, created source-to-target mappings, and performed data profiling.

Shipping Associate at Reino Linen Services (2015-09 – 2016-09)

• Inspected carts, checked clothing quality, and stocked items in the storeroom while ensuring timely delivery and adherence to safety protocols.

Stock Keeper at Saturn Electronics Corp. (2015-03 – 2015-09)

• Received incoming materials and stocked inventory for further processing while maintaining accurate and organized storage.
• Inspected panel quality and ensured materials were properly stocked and stored in the storeroom.
• Monitored inventory storage and supported the processing of future orders to maintain adequate stock levels.
• Provided quality service to clients and supported efficient inventory management and fulfillment operations.

Branch Operations Manager at MCB Bank Ltd. (2006-03 – 2014-11)

• Managed and supervised all operational functions of the branch in accordance with applicable rules, procedures, internal controls, and banking regulations, contributing to a B+ audit rating during tenure.
• Managed day-to-day branch operations covering cash management, general ledger and suspense accounts, FDRs, lockers, ATM operations, general services, communications, and security.
• Ensured compliance with MCB standard operating procedures and participated in periodic reviews to recommend improvements to policies and procedures.
• Participated proactively in monthly internal control reviews of other assigned branches.
• Maintained satisfactory levels of internal controls and supported compliance with operational and regulatory requirements.
• Enhanced staff skills through training and job rotation in accordance with HR training policies.
• Improved staff productivity and morale through effective supervision, workforce planning, and operational support.
• Improved branch service standards and reduced customer complaints by addressing service issues and strengthening operational processes.

Bachelor of Science in Business Administration – Wayne State University, Mike Ilitch School of Business