Senior Manager Investigations - T‑Mobile - National Scope
(2025-01 - 2026-05)
- Promoted to Lead national investigative operations overseeing 100+ internal and external investigations annually.
- Conducted enterprise risk assessments and developed mitigation strategies to protect company assets, employees, and customers.
- Implemented ThinkLP enterprise case management platform, accelerating loss trend identification and investigative cycle time.
- Leveraged AI-assisted analytics to enhance investigative hypothesis development and internal loss detection.
- Partner with HR, Legal, and Operations executives to mitigate enterprise risk and strengthen compliance oversight.
- Deliver executive-level reporting dashboards highlighting shrink drivers and case performance metrics.
Regional Asset Protection Manager – North East - T‑Mobile
(2021 - 2025)
$560M Annual Revenue | 200+ Locations
- Directed regional Asset Protection strategy across multi-state portfolio generating $560M annually.
- Reduced shrink from 1.2% to 0.31% through data-driven high-risk store action planning and leadership accountability.
- Served as senior AP advisor to 2 Regional Vice Presidents, 4 Market Directors, and 70 District Managers.
- Led 2 LP Managers and oversaw regional guard program (10 contracted security officers).
- Partnered with federal, state, and local agencies to disrupt Organized Retail Crime activity.
- Chaired Operations & Innovation initiatives to modernize field AP processes and reporting.
Area Loss Prevention Manager – Connecticut - JCPenney
(2019 - 2021)
$45M Revenue | 2 Stores
- Directed AP operations across two-store market generating $45M annually.
- Reduced shrink from 2.6% to 2.0% within 18 months across two inventory cycles.
- Conducted 58 investigations (16 internal, 42 external) achieving $67K total recovery.
- Supervised two LP Supervisors and strengthened operational compliance processes.
Area Loss Prevention Manager – Americas - Burberry - U.S., Canada & Mexico
(2015 - 2019)
$100M Annual Revenue | 60 Stores
- Directed AP strategy across international luxury portfolio spanning three countries.
- Reduced shrink from 2.1% to 1.0%, later driving further reduction to 0.5% through enhanced inventory controls.
- Managed $1M annual budget covering LP programs, payroll, and security initiatives.
- Recovered $200K in ORC losses through multi-agency case development.
- Led and developed 10 AP professionals; built succession pipeline promoting four into leadership roles.
- Oversaw executive travel security and high-value merchandise protection protocols.
