Inderjeet Bhambra

PMP-certified Technical Program and IT Operations Manager with 15+ years of experience delivering infrastructure, security, and manufacturing systems programs for biotech, manufacturing, and technology companies. Led data center migration, Manufacturing Execution System (MES), and Supervisory Control and Data Acquisition (SCADA) programs across engineering, R&D, and manufacturing stakeholders, owning scope, schedule, budget, risk, vendor management, and ITIL-aligned change governance. Built and mentored IT teams.

Drive AI and automation adoption (n8n, LLM workflows, Terraform) to improve delivery speed and service quality.

Staff IT Systems Engineer at 10x Genomics (2022-01 – 2026-10)

Led IT infrastructure operations and cross-functional technology programs for a global biotech company across R&D, manufacturing and corporate environments; senior escalation point for critical incidents.

• Project Management: Applied PMI-based project management practices (charters, scope and schedule baselines, RACI, risk registers, status reporting) in Jira and Asana and drove Agile/Scrum adoption across the infrastructure team, accelerating delivery cycles and responsiveness to business priorities.
• Datacenter migration: Directed the time-sensitive, complex, multi-stakeholder project with VP-level visibility and organizational impact with minimal downtime.
• Teleport migration: Delivered company-wide Teleport secure-access rollout to multiple departments, reducing the administrative effort for maintaining the on-prem resources.
• Siemens MES program: Executed the program across multiple sites and regions through implementation, regulated validation and rollout with security requirements.
• Manufacturing: Completed SCADA systems migration for manufacturing operations with minimal production downtime, coordinating plant and engineering stakeholders.
• Incident Management: Reduced MTTR through structured RCA and problem management.
• Governance: Standardized patching, configuration management, and ITIL-aligned change management in ServiceNow, improving SOX audit readiness, and reducing change-related incidents.
• Backup Strategy: Reduced backup storage overhead and annual licensing costs in Cohesity and led an initiative to migrate to Druva.
• Asset Management: Managed and executed the deployment of Oomnitza ITAM integrated with Okta, MDM tools like Jamf, Kandji (Iru), Intune, CrowdStrike, and Qualys, establishing a single source of truth for identity, endpoints, and enterprise assets.

Systems Administrator (IT Lead) at SMART Modular Technologies (2015-02 – 2021-12)

• Managed daily IT operations and resource allocation for the headquarters’ location owning priorities, escalations, and service delivery.
• Supported C-suite or equivalent executives at the HQ location.
• Led a team of 2 engineers, including hiring, performance management, and career development.
• Partnered with manufacturing and finance leadership to identify strategic business needs and shape the forward IT roadmap and investment decisions.
• Managed vendor relationships negotiated quotes and contracts, and coordinated deliverables across multiple concurrent technology projects.
• Designed a low-code inventory tracking system that eliminated manual Excel lookups, saving the desktop engineering team significant hours every month.
• Bridged manufacturing and IT teams, facilitating cross-functional collaboration on technology requirements.
• Administered Windows Server, Active Directory, VMware, Hyper-V, SQL Server, Office 365, and hybrid cloud environments supporting 24/7 manufacturing..

Technical Services Manager at Iron Systems Inc. (2010-04 – 2015-02)

• Managed a remote technical services team of 3 support engineers serving external enterprise customers and internal engineering groups. Established KPIs to monitor performance and mentored team members.
• Saved a $500K deal by personally deploying the company’s first IronPOD hyper-converged rack on-site in London.
• Launched external customer satisfaction surveys and a structured sales feedback channel, improving product design and support quality.
• Engineered a PowerShell GUI prototype for Server Core OS appliances, accelerating delivery of a production.NET application.

Partner Technical Consultant at Microsoft GTSC (2006-04 – 2010-03)

• Delivered proactive technical engagements to Microsoft Partners by identifying opportunities and providing targeted services.
• Managed escalations for account and support issues.
• Provided core consulting on Microsoft security products, including ISA Server, Forefront Threat Management Gateway (TMG), and the Forefront Suite.

Master of Computer Applications (MCA) – Sikkim Manipal University (2006 – 2009)