Guest Services at Lumen Field at First and Goal Inc (2026-07 – Present)
- Guided patrons to assigned seating sections with clear, friendly communication, ensuring a smooth and positive guest experience guest services.
- Provided accurate directions to restroom locations, concessions, and stadium amenities to maintain efficient crowd flow.
- Monitored aisles and walkways to keep pathways clear in compliance with stadium safety protocols and crowd management.
- Assisted with orderly and timely guest exit procedures at the end of events, reducing congestion and improving overall stadium operations & event operations.
- Responded to patron questions and concerns with professionalism, contributing to a welcoming and secure environment.
- Collaborated with security and event staff to uphold venue policies and support emergency or high‑traffic situations.
Guest Services at Pacific Science Center (2022-11 – 2026-01)
- Trained several new team members in theater and guest operations within a few months.
- Processed hundreds of dollars in daily sales across tickets, memberships, and merchandise, maintaining accurate POS records.
- Engaged thousands of daily visitors with exhibit info, safety protocols, and programming recommendations.
- Boosted cross-department coordination by relaying actionable info between projectionists, laserists, supervisors, and service teams.
Author at Movieweb.com (2022-07 – 2022-11)
- Published over 60 articles (900–1600 words) on films and television, focusing on the Academy Awards, the James Bond franchise, and Batman: The Animated Series.
- Met 100% of editorial deadlines while adapting quickly to changing assignment priorities.
Guest Services at Pacific Science Center (2015-07 – 2020-03)
