Ineabelle Mass

Bilingual English-Spanish customer service professional with over 10 years of experience supporting customers and patients in fast-paced environments. Strong background in healthcare registration, customer support, problem resolution, data entry, and administrative services. Recognized for delivering compassionate service, maintaining confidentiality, and communicating effectively with diverse populations.

Patient Registrar at UW Health (2024-01 – 2026-12)

• Registered patients and verified insurance coverage.
• Provided outstanding customer service in English and Spanish.
• Explained registration procedures and maintained HIPAA compliance.
• Collaborated with nurses, physicians, and clinic staff.
• Resolved patient concerns professionally and efficiently.

2nd Shift Supervisor at The Little Potato Company (2023-01 – 2024-12)

• Supervised production teams and ensured efficient operations.
• Supported bilingual communication and employee coaching.

Interpreter / Line Lead / Data Entry / Safety Coordinator at Devon's Chocolate LLC (2020-01 – 2023-12)

• Delivered bilingual customer and employee support.
• Performed data entry and maintained production documentation.
• Interpreted during meetings, trainings, and employee communications.

Greeter / Administrative Assistant at Access Community Health Centers

• Welcomed patients and visitors.
• Scheduled appointments and completed administrative tasks.
• Assisted English- and Spanish-speaking patients.

– Virginia Institute of Interpreting