Ingrid Alfaro Portillo

Health information technology professional with experience in medical records supervision, clinical support, pharmacy operations, and customer-facing team leadership. Skilled in HIPAA-compliant records management, EHR workflows, documentation quality, patient service, and cross-functional coordination. Completing a bachelor's degree in information technology with a concentration in Health Informatics and holding CompTIA Security+.

Seeking a remote, contract-based opportunity with room to grow in health IT, medical records, EHR support, customer service or information security.

Project Management Intern - ecoLatinos, Inc.

(2026-06 - 2026-08)

• Supported project planning, scheduling, task tracking, and documentation to help keep projects organized and on schedule.
• Coordinated with team members, participated in meetings, and communicated project updates and follow-up items.
• Assisted with research, community outreach, data organization, and preparation of project materials.
• Used digital collaboration tools to manage information and support remote team activities.

Remote Teaching Assistant - Teach for America - Remote

(2024-01)

• Provide remote academic support to students in grades 1-12, adapting explanations and activities to different ages and learning needs.
• Use virtual learning tools to guide assignments, communicate clearly with students, and maintain an organized, supportive online environment.

Medical Records Supervisor - Family Medicine - Falls Church, VA

(2024-01 - 2026-12)

• Oversaw daily medical-record workflows, including document intake, scanning, indexing, retrieval, and secure release of information.
• Reviewed charts for completeness and accuracy, coordinated corrections with clinical staff, and maintained HIPAA-compliant handling of protected health information.
• Supported staff training, patient record requests, and timely communication among providers, patients, pharmacies, and outside organizations.

Pharmacy Technician - Walgreens Pharmacy - Arlington, VA

(2023-01 - 2026-12)

• Processed prescriptions under pharmacist supervision, entered patient and medication information, and supported accurate pickup and payment workflows.
• Resolved insurance claim issues, assisted customers with prescription questions, and maintained confidentiality in a high-volume environment.

Medical Assistant - NOVA Patient Care - Northern Virginia

(2021-01 - 2023-12)

• Completed patient intake, documented histories and vital signs in the EHR, prepared examination rooms, and supported providers during visits.
• Coordinated appointments, referrals, and follow-up communication while providing respectful bilingual service to patients and families.

Team Leader - Target - Arlington, VA

(2020-01 - 2022-12)

• Coordinated daily team assignments, trained employees, addressed guest concerns, and supported merchandising and inventory priorities.

Medical Assistant - Ankle Center of Falls Church - Falls Church, VA

(2020-01 - 2021-12)

• Supported patient intake, vital signs, clinical documentation, room preparation, scheduling, and infection-control procedures.

Bachelor of Science - Information Technology, Health Informatics Concentration - George Mason University (2027-05)

Associate Degree - Information Technology - Northern Virginia Community College (2021-01 - 2024-05)