Introduction: Clayton

Healthcare program director and business professional with cross-sector experience in both medical and dental. Proven track record of designing and directing healthcare education programs, driving operational efficiency, and leveraging data analytics to improve patient and student outcomes and the institution's performance. Skilled at aligning program strategy with organizational goals, managing departmental budgets, and developing collaborative teams across clinical and academic settings.

Currently pursuing a Master of Science in Healthcare Management & Informatics to advance myself in program leadership, data governance, and healthcare operations.

Dental Assisting Program Director / Chair & Instructor at Atlanta Technical College (2009-07 – Present)

• Direct all operations for three healthcare education programs (DA Diploma, Basic DATCC, Advanced DA-TCC), including dual enrollment and dual achievement tracks, serving a continuous pipeline of students across multiple modalities.
• Develop, implement, and evaluate curriculum across 15+ courses — integrating evidence-based practices with industry standards — resulting in measurable improvements in student competency and program accreditation outcomes.
• Lead data-driven decision-making by collecting, analyzing, and reporting qualitative and quantitative student performance metrics to institutional stakeholders and advisory boards.
• Oversee departmental budget, monitor expenditure continuously, and exercise fiscal stewardship to ensure resources align with program priorities.
• Manage multi-platform LMS environments (Canvas, Evolve, Blackboard) and deliver face-to-face, hybrid, online, and web-enhanced instruction to diverse learner populations.
• Evaluate and mentor faculty and staff, ensuring compliance with TCSG and institutional policies; communicate regularly with leadership on initiative status and program impact.
• Serve as liaison to the annual advisory board committee, delivering health education guidance and translating industry trends into program improvements.

Expanded Duties Dental Assistant at Progressive Dental Group (2007-05 – 2009-05)

• Delivered comprehensive clinical support including digital radiography, sealant placement, model fabrication, and infection control, ensuring high-quality patient care.
• Educated patients and families on oral health strategies; verified insurance coverage and managed payment follow-up and denial resolution.

Medicaid Biller / Special Accounts Analyst / Financial Counselor in IT Dept and Business Office at Emory Northlake Regional Medical Center (HCA) (1998-08 – 2005-09)

• Managed full-cycle Medicaid billing and accounts receivable; followed up on payments and resolved denials in alignment with contractual guidelines.
• Conducted daily review of census, admission, and discharge reports to ensure billing accuracy and revenue integrity across inpatient and outpatient accounts.
• Collaborated with hospital auditors to review disputed charges and medical records; evaluated charity, indigent, Chapter 7 and 13 applications against Federal Poverty Guidelines before CFO approval.
• Creator and Developer of HCA's first Business Office Spreadsheet using Lotus 1-2-3

Refund Specialist in Business Office at Tenet Healthcare – Syndicated Office Systems (1997-03 – 1998-08)

• Processed and reconciled Medicare and Medicaid refunds across 10 medical facilities, ensuring timely and accurate reimbursement according to policy payers (patients, insurers, attorneys, etc.)
• Verified checks, posted adjustments, and balanced transaction journals while maintaining strict compliance with payer contracts.

Master of Science in Healthcare Management & Informatics – Kennesaw State University

Bachelor of Business Administration & Associate of Business Administration in Business Administration – Georgia State University

Dental Assisting – Atlanta Technical College