Patient Service Representative at Loomis Company (2024-08 – Present)
- Provide customer service to claimants, providers, and clients on claims and policy questions by phone and written correspondence
- Process incoming client correspondence with quick turnaround and maintain accurate customer service logs
- Support special projects that improve team workflow and response times
Patient Care Assistant at Keystone Villa (2024-01 – Present)
- Assist residents with daily living activities including bathing, dressing, grooming, meals, and mobility, promoting dignity and independence
- Take and record vital signs, observe changes in residents' condition, and report concerns promptly to nursing staff
- Document care accurately and protect resident privacy in line with HIPAA and facility policies
Patient Advocate at Dermatology Partners (2024-05 – 2024-08)
- Scheduled patient appointments, verified demographic and insurance details, and answered ongoing patient inquiries
- Served as liaison between patients and clinical departments, escalating urgent concerns for prompt resolution
- Coordinated interdepartmental communication and supported projects to improve office workflows
Member Outreach Representative at AmeriHealth Caritas (2023-03 – 2023-12)
- Conducted member outreach and insurance eligibility verifications; processed pre-authorizations for medical procedures
- Collaborated with providers to collect clinical data and maintained member databases to streamline claims processing
Pharmacy Technician at Reading Hospital Ambulatory Pharmacy, Tower Health (2017-05 – 2023)
- Led the reconsideration department, reviewing medical and hospital claims and auditing outgoing claims for accuracy
- Answered questions on membership, eligibility, benefits, claims, and medical policies; routed clinical reports to on-site physicians
- Managed 340B prescription procedures, using Excel to filter out non-eligible transactions
- Calculated dosages, prepared and dispensed prescriptions, and flagged dosage conflicts and harmful drug interactions
- Maintained the project issues log and partnered with management on staffing model projects
Pharmacy Technician at CVS Caremark (2011-03 – 2017-05)
- Filled, packaged, and labeled prescriptions accurately; processed insurance claims and POS payments
- Handled calls from physicians, pharmaceutical representatives, and customers
- Tracked inventory and placed orders ahead of shortages; supported quality improvement and records retention procedures
Tax Advisor at Liberty Tax (2009-09 – 2011-09)
- Prepared returns and corrected client tax information as a Liberty Tax–certified preparer, with close attention to detail
