Irene Florek

Six Sigma Certified Agile Project manager and nurse with more than 20 years of multi-model nursing experience. Responsible for managing hospital, clinic, and contracted healthcare projects. Celebrated for project succession in meeting qualitative and business metrics while training diverse professional teams of up to 1,000 employees for daily operations with low turnover.

Thrives in a high-paced environment ensuring responsive changes are met at each stage of the project cycle while meeting the allowable budget. Recognized for being a liaison in communication for client relations, and team development ensuring all the individual tasks and connected activities join up to unify as one project. Maintaining the highest levels of qualitative care and developing training to meet the needs of diverse patient populations considering health literacy.

Compliance Administration - Traditional Home Health and Hospice

(2025-01 - 2026-06)

Compliance oversight for daily companywide home health operations. Quality assurance and performance improvement. Responsible for staff orientation, training, and compliance education. EMR and SCRUM master support.

Administrator for HCSIS, Department of Veteran's affairs referral system, HHAeXchange. SOP development and maintenance. Internal audits and compliance reviews. Corrective action planning. Quality metrics monitoring reporting.

Survey and accreditation readiness. Provided supervisor and administration support for daily operations. CMS, MCO, Medicare, Medicaid, and state regulatory compliance and administrative point of contact.

Risk mitigation. Billing and coding Sandata, EVV, and MCO reporting. Responsible for missed visit and EVV reporting daily.

• Directly recovered 90 percent of company write-offs within one month under direction
• Reduced scheduling errors by 90 percent

Executive Director - Commonwealth Hospice of Berwick - Berwick, Pennsylvania

(2023-09 - 2024-06)

Executive ownership of operational, compliance, and quality improvement initiatives while directing multidisciplinary healthcare teams. Oversaw regulatory compliance, financial performance, quality assurance, project execution, policy implementation, staff development, and strategic planning. Led cross-functional initiatives from planning through implementation while managing project risks, timelines, community outreach Managed Care Organization, Waiver, multi-disciplinary care team director, stakeholder, and organizational change.

• CAHPS, PEPPER, Governing Board and State Audits exceeded and achieved Medicare, and state wide standards under direction

Case Manager Liaison Training Specialist - Arizona Department of Health Services-AM LLC - Remote/Contract Position

(2022-01 - 2023-04)

Supervised large remote healthcare operations supporting COVID-19 response, SOP development and maintenance. Internal audits and compliance reviews. Corrective action planning. Quality metrics monitoring reporting.

Liaison to stakeholder for program integration and epidemiology support for up to 1,000 healthcare personnel across multidisciplinary teams. Agile methodologies SCRUM, and recognized for upholding the highest standards of qualitative care considering the importance of cultural competency. Training and education specialist.

Change management.

• Company recognition for providing tailored education and training for indigenous populations following reservation procedure and laws in a fragile healthcare environment

Project Manager Case Investigation - Pennsylvania Department of Health Insight Global - Remote/Contract Position

(2020-08 - 2021-06)

Owned a $35M statewide COVID-19 case investigation project from initial planning through implementation, and through end of state contract. Supervised multidisciplinary clinical medical teams of up to 1.000 multidisciplinary medical professionals. Collaborated with executive stakeholders and Scrum for EMR operations, managed project documentation, risks, schedules, and quality metrics.

• Implemented Agile project methodologies, reduced reporting errors by 90%, and maintained 98% project deadline adherence
• Quality assurance 100% under leadership with minimal turnover
• SCRUM methodologies with the stakeholder for a build-out of a new operational platform from NEDDS to Salesforce to develop a sandbox and new interview script for completing the COVID-19 case investigation interviewing and this was completed as a new permanent surveillance system for the state of Pennsylvania's COVID-19 response team

Six Sigma certifications: Black Belt Healthcare Administration, Lean Green Belt in Healthcare Administration, Certified Agile Project Manager Fundamentalist, Ce - Management and Strategy Institute (2021-06 - 2021-09)

Bachelor of Science - Health Sciences - Misericordia University (2018-12)

Associate of Science - Social Sciences - Luzerne County Community College (2017-05)

Associate of Science - Applied Behavioral Science - Luzerne County Community College (2015-12)

Psychology Honor Society - Sigma Kappa Delta-PSI Beta