Irene Luna

Senior Engagement Coordinator at Downtown Houston+ (2024-08 – Present)

Drive cross-functional projects and strategic initiatives from planning through execution, coordinating leadership, Legal, Marketing, vendors, and external partners to keep priorities aligned, deliverables on track, and initiatives moving forward.
Manage multiple concurrent projects by monitoring timelines, dependencies, budgets, approvals, stakeholder feedback, and follow-up actions, strengthening project coordination and organizational efficiency.
Partner with Legal, leadership, and vendors to coordinate contracts, documentation, approvals, and project requirements, ensuring stakeholders have the information and resources needed to execute successfully.
Leverage CRM and organizational databases to maintain accurate stakeholder data, support reporting and engagement analysis, and identify insights that inform programs, events, communications, and organizational decisions.
Conduct stakeholder research through feedback conversations and engagement activities, translating qualitative insights into actionable recommendations while building expertise in research, data-informed decision-making, stakeholder management, and cross-functional collaboration.

Project Manager Assistant II at Jordan & Skala Engineers (2022-07 – 2024-08)

Managed multiple concurrent engineering and construction projects from project setup through construction administration, coordinating schedules, budgets, documentation, deliverables, and communication across clients, architects, consultants, contractors, vendors, and permitting officials.
Coordinated technical project requirements, including construction drawings, specifications, submittals, RFIs, substitution requests, and project documentation, while reviewing materials for accuracy, quality, code compliance, and alignment with contract requirements.
Supported clients and multidisciplinary project teams by resolving technical and design issues, coordinating consultant requirements, and providing solutions that kept projects aligned with scope, schedule, budget, and quality expectations.
Managed project tracking systems, schedules, financial information, project manuals, and documentation while proactively monitoring deadlines, dependencies, and outstanding deliverables to support timely project completion.
Facilitated project meetings and team coordination, documented decisions and action items, supported proposal and contract development, and trained new studio staff on project processes and systems, strengthening team efficiency and communication.

Manager, Administration at Parkway Vision (2018-05 – 2022-07)

Managed daily business operations across administrative, financial, sales, customer service, purchasing, and employee-support functions, ensuring consistent service delivery and efficient workflows.
Analyzed sales, billing, reconciliation, inventory, and operational data to identify trends, support purchasing decisions, and improve day-to-day business performance.
Coordinated communications among customers, healthcare providers, vendors, insurance representatives, and internal teams to resolve issues, address service needs, and maintain a positive customer experience.
Supported recruiting and onboarding by sourcing candidates, conducting initial screenings, coordinating interviews, maintaining onboarding documentation, and developing training processes to improve employee readiness and consistency.
Managed website, e-commerce, product information, email marketing, and digital content initiatives, maintaining accurate product information and supporting customer engagement and online business growth.

Office Manager at CV Quest (2015-09 – 2018-05)

Supported a welcoming, organized, and operationally ready office environment by coordinating workplace services, monitoring employee and visitor needs, proactively resolving issues, and maintaining hospitality standards across office spaces, meeting rooms, and shared environments.
Coordinated daily workplace operations, hospitality services, office amenities, and vendor partnerships while tracking requests, operational issues, employee feedback, documentation, and office utilization to resolve needs efficiently and identify opportunities for process improvement.
Supported senior leadership as a trusted administrative partner by coordinating calendars, meetings, room scheduling, leadership visits, executive gatherings, and office resources while serving as a responsive local resource for employees and leaders.
Coordinated logistics for local gatherings, leadership visits, and employee engagement activities, partnering with Operations and cross-functional teams to manage meeting spaces, vendors, hospitality, and attendee experiences.

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