Scrum Master at NTT DATA / Point32Health (2024-01 – Present)
- Led Agile delivery teams supporting Commercial Claims Solutions initiatives.
- Facilitated standups, sprint planning, backlog refinement, and retrospectives.
- Coordinated Developers, QA Analysts, and Configuration teams to support enterprise project delivery.
- Partnered with PMO leadership and stakeholders to manage deliverables, timelines, risks, and issue resolution.
- Created and managed user stories, enhancements, and work requests.
Commitment Management Delivery Program Manager at NTT DATA / Tufts Health Plan (2007-01 – 2024-01)
- Managed delivery of a multi-year healthcare application services contract supporting enterprise claims systems.
- Oversaw project portfolio forecasting, budgeting, resource planning, and utilization management.
- Directed multiple concurrent initiatives while balancing competing priorities and deadlines.
- Developed executive dashboards and communicated project status, risks, and escalations to leadership teams.
- Collaborated across PMO, technical teams, and vendors to improve operational efficiencies and project execution.
- Served as primary escalation point for project-related issues, risks, and delivery concerns.
Project Manager at NTT DATA / Tufts Health Plan (2003-01 – 2007-01)
- Managed healthcare application development and implementation projects supporting core claims systems.
- Led distributed teams and third-party vendors to deliver projects on time and within budget.
- Implemented workflow and service delivery process improvements.
- Managed Department of Defense audit compliance and security documentation processes.
- Participated in capacity planning, configuration management, and process improvement initiatives.
Business Analyst at NTT DATA / Tufts Health Plan (2000-01 – 2003-01)
- Supported healthcare application outsourcing initiatives through business analysis and process improvement.
- Collaborated with business and technical teams to implement workflow and system solutions.
- Assisted with SLA documentation, metrics reporting, resource planning, and project estimation.
- Facilitated resolution of complex production issues and supported service delivery operations.
EpicCare Implementation Specialist at Harvard Pilgrim Healthcare (1998-01 – 2000-01)
- Successfully implemented EpicCare systems across multiple remote health centers.
- Developed training materials and provided end-user training and go-live support.
- Customized workflows and implemented process improvements to improve operational efficiency.
