Irina Yevseyeva

Guest Experience Leadership: Oversee high-end VIP suites to ensure exceptional cleanliness, setup, amenities, and personalized touches that elevate guest satisfaction from arrival to departure.

Team Coordination & Training: Manage and mentor housekeeping and front-of-house staff assigned to VIP rooms; provide ongoing training on service standards, safety, and privacy protocols.

Operational Oversight: Monitor room readiness, inventory, and maintenance requests; coordinate with maintenance and concierge teams to ensure flawless, timely service.

VIP Rooms Supervisor - Tahiti Village - Las Vegas, NV

(2025-04)

• Guest Experience Leadership: Oversee high-end VIP suites to ensure exceptional cleanliness, setup, amenities, and personalized touches that elevate guest satisfaction from arrival to departure.
• Team Coordination & Training: Manage and mentor housekeeping and front-of-house staff assigned to VIP rooms; provide ongoing training on service standards, safety, and privacy protocols.
• Operational Oversight: Monitor room readiness, inventory, and maintenance requests; coordinate with maintenance and concierge teams to ensure flawless, timely service.
• Quality Assurance & Privacy: Implement rigorous quality checks, identify areas for improvement, and uphold strict privacy and security procedures for VIP guests.
• Guest Personalization & Relationship Building: Anticipate guest preferences, coordinate bespoke amenities (welcome gifts, in-room amenities, preferred layouts), and maintain proactive communication to foster repeat stays

Supervisor - Bay Water Boat Club - Bonita Springs, FL

(2023-10 - 2025-02)

• Management Skills: Supervised staff and operations of the boat club, ensuring adherence to safety protocols and customer service standards.
• Customer Relations: Developed strong relationships with members, addressing concerns and enhancing overall member satisfaction.
• Scheduling & Coordination: Managed scheduling for boat rentals, maintenance, and staff shifts to optimize operational efficiency.
• Training & Development: Trained new staff on safety procedures, equipment handling, and customer service techniques.
• Safety Compliance: Ensured compliance with local and federal boating regulations and safety standards.
• Financial Oversight: Assisted in budgeting, financial reporting, and inventory management to maintain the club's profitability.

Housekeeping Manager - Global Quarters - Sunny Isles Beach, FL

(2014-05 - 2023-05)

• Cleaned private residences to company standard
• Oversaw a group of 5 housekeepers
• Assigned scheduling daily, weekly and monthly cleanings
• Inventory control
• Laundry management
• Guest accommodation

Owner/Operator - Prestige Cleaning - Parker, CO

(2001-01 - 2014-01)

• Operated a high end cleaning service with 10 employees catering to luxury apartments
• Payroll
• P&L analysis
• Forecasting and budgeting