Isaac Goldberg

Adaptable and detail-oriented professional with a strong background in customer service, operations, and marketing support. Experienced in improving processes, managing inventory, and creating efficient, organized workflows. Recognized for reliability, clear communication, and a calm, hands-on approach that strengthens teams and enhances the customer experience.

Customer Service Desk Lead & Team Member - MOM's Organic Market - Cherry Hill, NJ

(2024-01 - 2025-03)

• Developed and implemented standard operating procedures (SOPs) to improve store efficiency, customer satisfaction, and team communication
• Identified and resolved inventory management issues by creating a tracking system that improved stock accuracy
• Managed Help Desk operations, resolving customer inquiries in-store and by phone, and coordinating with multiple departments to meet customer needs
• Trained and onboarded new team members in customer service procedures and POS systems to ensure consistent performance
• Led a group of coworkers in reorganizing the walk-in freezer to optimize space, efficiency, and accessibility
• Selected, prepared, and maintained food and coffee samples for customers
• Supported daily retail operations, including cash handling, POS transactions, and inventory control

Delivery Driver - DoorDash and Instacart - Philadelphia, PA and surrounding suburbs

(2021-07 - 2024-01)

• Managed customer orders, route logistics, and mobile app reporting, ensuring timely deliveries and strong client communication
• Adapted to real-time order changes through proactive customer communication, ensuring timely and accurate deliveries that enhanced customer satisfaction

Toll Collector - Pennsylvania Turnpike Commission - Various Interchanges near Philadelphia, PA

(2017-04 - 2020-03)

• Collected payments and issued transit tickets efficiently
• Maintained daily reports and managed cash drawer reconciliations
• Provided navigational assistance to motorists

Cashier - Giant Supermarket - Flourtown, PA

(2016-11 - 2017-04)

Summer Toll Collector - Pennsylvania Turnpike Commission - Various Interchanges near Philadelphia, PA

(2013-06 - 2016-08)

Seasonal (summer only) work.

Marketing and Production Assistant - Richard Gale Films - Los Angeles, CA

(2014-11 - 2015-11)

• Led social media initiatives and assisted with a Kickstarter campaign, successfully raising approximately $80K
• Collaborated on digital marketing campaigns and managed social media content to boost brand engagement and audience growth
• Organized media content to improve crew coordination
• Supported on-set production, ensuring seamless operations
• Compiled extensive media contact lists to strengthen marketing efforts and enhance promotional strategies
• Collaborated across creative and production teams to maintain organized, efficient workflows in high-pressure environments

Communications Major - Montgomery County Community College Blue Bell, PA

High School Diploma - The Crefeld School Philadelphia, PA