Customer Service Desk Lead & Team Member - MOM's Organic Market - Cherry Hill, NJ
(2024-01 - 2025-03)
- Developed and implemented standard operating procedures (SOPs) to improve store efficiency, customer satisfaction, and team communication
- Identified and resolved inventory management issues by creating a tracking system that improved stock accuracy
- Managed Help Desk operations, resolving customer inquiries in-store and by phone, and coordinating with multiple departments to meet customer needs
- Trained and onboarded new team members in customer service procedures and POS systems to ensure consistent performance
- Led a group of coworkers in reorganizing the walk-in freezer to optimize space, efficiency, and accessibility
- Selected, prepared, and maintained food and coffee samples for customers
- Supported daily retail operations, including cash handling, POS transactions, and inventory control
Delivery Driver - DoorDash and Instacart - Philadelphia, PA and surrounding suburbs
(2021-07 - 2024-01)
- Managed customer orders, route logistics, and mobile app reporting, ensuring timely deliveries and strong client communication
- Adapted to real-time order changes through proactive customer communication, ensuring timely and accurate deliveries that enhanced customer satisfaction
Toll Collector - Pennsylvania Turnpike Commission - Various Interchanges near Philadelphia, PA
(2017-04 - 2020-03)
- Collected payments and issued transit tickets efficiently
- Maintained daily reports and managed cash drawer reconciliations
- Provided navigational assistance to motorists
Cashier - Giant Supermarket - Flourtown, PA
(2016-11 - 2017-04)
Summer Toll Collector - Pennsylvania Turnpike Commission - Various Interchanges near Philadelphia, PA
(2013-06 - 2016-08)
Seasonal (summer only) work.
Marketing and Production Assistant - Richard Gale Films - Los Angeles, CA
(2014-11 - 2015-11)
- Led social media initiatives and assisted with a Kickstarter campaign, successfully raising approximately $80K
- Collaborated on digital marketing campaigns and managed social media content to boost brand engagement and audience growth
- Organized media content to improve crew coordination
- Supported on-set production, ensuring seamless operations
- Compiled extensive media contact lists to strengthen marketing efforts and enhance promotional strategies
- Collaborated across creative and production teams to maintain organized, efficient workflows in high-pressure environments
