Isaac Oke

Information Systems Cybersecurity professional skilled in troubleshooting, network configuration, and system security, with hands-on experience in help desk support, endpoint management, and security tools. Seeking employment opportunities in risk management, data privacy, & information technology that will allow for the use and growth of my skills in delivering exceptional user support, implementing security measures, and contributing to organizational success.

Technical Support - Bank of America - Addison, TX

(2025-10)

Delivered high-volume technical support in a fast-paced technology call center environment, assisting internal users with hardware, software, and network-related issues.

• Documented incidents and service requests within IT service management systems (ITSM Remedy), maintaining accurate records and ensuring compliance with operational procedures.
• Maintained strong customer service standards by communicating technical information clearly and professionally to non-technical users.
• Utilized multiple internal knowledge bases and technical resources to identify root causes and implement effective solutions.

Help Desk Technician - Reece USA - Dallas, TX

(2023-04 - 2025-08)

• Delivered first-call resolution for 80% of technical issues including Windows OS, Microsoft 365, and VPN connectivity
• Installed, configured, and secured systems; applied security patches and provided end user training to maintain compliance
• Performed account management in Active Directory including password resets, group membership updates, and access provisioning.
• Assisted in onboarding new hires with hardware setup, software installation, and account configuration
• Monitored network and endpoint security tools, escalating threats to the security operations team.
• Configured and troubleshot printers, scanners, and other peripherals for office and remote staff.
• Collaborated with the IT security team to implement MFA and enhance endpoint protection measures.

Associate of Applied Science - Information Systems Cybersecurity - Collin College (2025-08)

Bachelor of Science - Cybersecurity & Information Assurance - Western Governor University (2026-01 - 2027-06)