Credit Card Servicing & Dispute Specialist at AMERICAN EXPRESS (2022-03 – 2026-03)
- Led critical fraud and dispute resolution investigations, meticulously auditing transaction histories, executing chargebacks, and freezing compromised profiles in strict compliance with consumer financial protection laws.
- Managed high-risk account profiles, verifying credentials, monitoring spending controls, and handling sensitive financial legal terms via phone, secure chat, and email.
- Conducted detailed financial tracking, reconciling multi-layered account statements and calculating complex interest, fee adjustments, and payment balances.
- Coordinated local government procurement research, partnering with purchasing departments in the City and County of El Paso to identify business compliance and bidding opportunities for members.
- Produced core community and training events, including new member orientations, ribbon cuttings, and live compliance training webinars via Zoom.
- Amplified community outreach by designing marketing collateral on Canva and launching targeted weekly legal and community updates via Constant Contact.
Business Development Specialist (Assigned to El Paso Hispanic Chamber of Commerce) at DM DICKASON STAFFING AGENCY (2021-08 – 2022-03)
Paralegal Assistant / Accounting Technician / Executive Assistant at COLORADO STATE PUBLIC DEFENDER'S OFFICE (2005-08 – 2018-02)
- Optimized legal database workflows, accurately entering, tracking, and auditing critical litigation data across state CMDB and JBITS networks for over 4,000 criminal defense cases annually.
- Served as the official English/Spanish Interpreter for the Boulder regional office and the Colorado State Appellate Office, facilitating highly confidential attorney-client privilege interviews, legal letters, and formal statements.
- Drafted and processed vital court communications, including official motions, legal forms, and attorney correspondence, providing vital frontline support to clients navigating complex state resources.
- Built and maintained critical working relationships with Boulder County court staff, judicial clerks, and state agency personnel to seamlessly streamline case filings, docket updates, and trial scheduling.
- Managed complex state financial workflows, auditing and generating over 600 monthly vendor litigation payments and internal employee expense reimbursements using the CORE system.
Administrative Claims Agent at OKLAHOMA EMPLOYMENT SECURITY COMMISSION (2020-09 – 2020-12)
- Gathered, analyzed, and prepared mitigating evidence statements for submission to the OESC Administrative Board for final claim adjudication and regulatory appeals.
- Audited complex wage and banking data to evaluate claimant eligibility under rapid, high-volume shifts in federal pandemic relief legislation (PUC, PEUC, and Traditional UC).
Legal Records & Administrative Assistant at SUNSET FUNERAL HOME (2019-02 – 2020-09)
- Liaised directly with the El Paso County Medical Examiner and the State of Texas Department of Human Services to legally process death data, vital statistics, and secure official court-admissible records.
Ammunitions Supply Office Manager at HALLIBURTON (US Army Contractor) (2003-07 – 2004-07)
- Spearheaded secure supply chain documentation, chain-of-custody tracking, and operational database logs for a major US Army ammunitions depot processing 15,000+ units daily.
Automated Logistical Specialist (Active Duty) at US ARMY (1999-05 – 2003-03)
- Maintained rigorous asset inventory and material controls for high-value military weaponry; hand-selected as Executive Unit Secretary to the Major to direct complex logistical supply procurement and executive unit reporting.
