Isabel Michel

Experienced administrative professional with a strong background in school administration, real estate transactions, mortgage processing, and customer service. Skilled in office management, contract coordination, scheduling, data entry, communication, and maintaining confidential records. Known for strong organizational skills, attention to detail, multitasking, and building positive relationships with clients, staff, students, and families.

Proficient in Microsoft Office, database management, and fast-paced office environments.

School Secretary-Behavior Intervention - Springdale School District

(2025-06 - 2026-05)

Manage daily front office operations in a fast-paced school environment.

• Set up Calendar meetings for EIP and 504's and coordinator for parents
• Translating daily for meetings and school counselors, teachers and staff
• Behavior Intervention Management: in school and out of school detention data entry, reports, and managed day to day operations for behavioral intervention, including gathering classwork and informing students/parents and teachers about suspension and/or behavioral intervention
• Daily Entry of Attendance (students) and medical doctor notes
• Assisted Billing Department and Registar with additional services to facilitate the office operations
• Maintained a day to day routine communication with all of our school staff and teachers via email about school activities and upcoming activities/protocol
• Answer multi-line phone systems and direct calls to appropriate staff members
• Maintain student records and confidential files in compliance with school privacy policies
• Support administrators and teachers with scheduling, communication, attendance tracking, and paperwork
• Coordinate parent-teacher conferences, meetings, and school events
• Maintain calendars, process reports, and update student data systems accurately
• Provide professional customer service to students, parents, visitors, and staff

Realtor / Administrative Assistant - Keller Williams Realty - Palmdale, CA

(2018-01 - 2022-02)

• Managed client relationships, contracts, scheduling, and transaction coordination
• Planned inspections, appraisals, escrow signings, and closing processes
• Communicated with buyers, sellers, lenders, and escrow officers to ensure deadlines were met
• Prepared contracts, negotiated terms, and assisted clients throughout the home-buying process
• Utilized digital marketing tools to promote listings and open houses

Loan Officer Assistant - Alterra Home Loans

(2017-01 - 2018-12)

• Reviewed loan files, appraisals, title reports, and closing statements for accuracy
• Collected and verified required client documentation and loan conditions
• Coordinated loan submissions, processing, and closing timelines
• Maintained communication with clients, lenders, and escrow officers throughout transactions

Jr. Mortgage Loan Processor - Mortgage Industry Experience

(2015-01 - 2017-12)

• Reviewed income, credit, appraisal, and title documentation for loan approval
• Requested employment verifications and insurance documentation
• Maintained accurate records using Microsoft Excel, Word, and internal systems
• Managed multiple deadlines while providing strong customer support

Transaction Coordinator - Pinnacle Estate Properties Inc.

(2014-01 - 2017-12)

• Coordinated real estate transactions from contract to closing for multiple agents
• Ensured compliance with required disclosures and documentation
• Updated MLS listings with property details, descriptions, and photos
• Created marketing materials including flyers, postcards, and email campaigns
• Maintained communication with brokers, escrow officers, inspectors, and clients

Front Desk Receptionist - Banks Family Eye Clinic

(2013-01 - 2014-05)

• Managed patient scheduling, insurance verification, and front desk operations
• Answered phones, maintained patient records, and assisted medical staff as needed
• Provided professional customer service and organized office documentation

Certification - California Broker's Institute (2016)

High School Diploma - John F. Kennedy High School (2009)

Concorde Career College (2009)