Isabel P. Guisantes

Senior program and project leader with 15+ years of experience delivering large-scale transformation initiatives across business and technology teams. Experienced in client-facing consulting environments leading complex programs involving data, technology implementation, digital enablement, and cross-functional delivery teams. Known for structuring programs, establishing governance, coordinating stakeholders, and driving execution across multiple workstreams to deliver measurable business outcomes.

Corporate Vice President - New York Life Insurance Company

(2016-01)

Lead complex cross-functional programs involving technology implementation, data initiatives, and enterprise transformation efforts. Coordinate stakeholders across business, technology, analytics, operations, and leadership teams to deliver mission-critical initiatives.

• Lead end-to-end program planning and execution across multiple workstreams, establishing delivery roadmaps, milestones, and success metrics.
• Translate business priorities into structured programs and implementation plans involving technology, data, and operational initiatives.
• Establish program governance structures including roles, reporting cadence, risk management frameworks, and stakeholder communication plans.
• Coordinate execution across engineering, product, analytics, and business teams while managing cross-program dependencies.
• Facilitate executive reviews, steering committees, and stakeholder workshops to align leadership on priorities, risks, and delivery progress.
• Manage program risks, issues, and escalation paths while maintaining forward program momentum and delivery timelines.
• Develop executive dashboards and performance reports that track KPIs, milestones, risks, and value realization.
• Drive adoption of program management best practices and support continuous improvement of PMO processes and delivery frameworks.

Manager – Strategy Consulting - EY (Ernst & Young)

(2007-01 - 2011-12)

Delivered transformation programs and cross-functional consulting engagements involving technology and operational improvements.

• Supported client leadership with program structuring, governance design, and delivery oversight.

Vice President – Transformation Management Office - Citi

(2011-01 - 2013-12)

Coordinated enterprise transformation initiatives across North America Cards and supported program governance.

• Produced executive program reporting and managed cross-team dependencies across strategic initiatives.

Program & Project Manager - IBM

(2006-01 - 2007-12)

Led coordination and governance across enterprise technology programs.

M.S. - Project Management & Decision Sciences - George Washington University

B.B.A. - Economics & Finance - University of the Basque Country