Certified Market Training General Manager at Taco Bell - Team Lyders Franchise (2025-02 – Present)
- Deliver an approximately eight-week management training program for externally hired salaried Assistant General Managers and General Managers.
- Trained seven salaried management hires to date: three General Manager trainees and four Assistant General Manager trainees.
- Train managers from team-member positions through shift-lead responsibilities and management functions, including scheduling, recruiting, hiring, orientation, minor work permits, annual reviews, pay-increase submissions, inventory counts, and truck ordering.
- Evaluate trainee performance and provide management with feedback on readiness to enter the assigned leadership role.
- Guide trainees through store-level HR situations and people-management responsibilities while adjusting the established training curriculum to individual trainee needs and restaurant demands.
- Oversee daily store performance, staffing, customer service, inventory, supply ordering, payroll, budgets, cost controls, safety, and compliance.
Substitute Teacher at EDU Staff (2024-09 – 2025-02)
- Followed lesson plans and maintained classroom management across assigned classrooms.
- In a long-term assignment, created lesson plans tailored to student needs based on IEPs, attended BIP meetings, graded assignments, and gathered data for IEP meetings.
General Store Manager at Taco Bell - Border Foods Franchise (2020-12 – 2024-09)
- Directed daily restaurant operations and financial performance, including budgets, cost controls, inventory, supply ordering, scheduling, and payroll.
- Recruited, trained, supervised, and developed employees and shift leaders; addressed employee conflicts and customer escalations.
- Maintained food-safety, cleanliness, and operational standards while supporting efficient and profitable business performance.
Shift Manager at CVS Health (2020-02 – 2020-12)
- Supported store operations, safety and security, policy compliance, inventory management, cycle counts, cash controls, loss prevention, customer escalations, and employee conflicts.
Entry Protocol Support Agent at General Motors (2020-07 – 2020-09)
- Supported compliance with COVID-19 procedures and corporate safety policies, completed daily documentation, and communicated process-improvement suggestions to management.
Assistant Store Manager at Jet's Pizza (2016-11 – 2019-10)
- Supported hiring, employee reviews, promotion recommendations, conflict resolution, scheduling, onboarding of new assistant managers, employee training, cash controls, loss prevention, inventory, and customer escalations.
