Front Desk Agent - Bay Club Hotel and Marina
(2026-05 - 2026-08)
Seasonal position
- Achieved high customer upgrades on a consistent basis
- Received excellent customer reviews
- Organize, confirm, process and conduct all guest check-ins and check-outs
- Handle room reservations, changes and cancellations
- Secure payment, verify and adjust billing
- Activate and distribute room keys
- Process all guest requests and relay messages
- Welcome and acknowledge all guests according to company standards
- Anticipate and address guest service needs
Sales Representative - GameStop
(2024-10 - 2025-08)
- Ensure products are easy to see and buy
- Build sales by sharing product and gaming knowledge with the customer
- Provide a clean and organized environment in which to shop
- All Cashier duties
- Store closing including cash out procedures
- Bank deposits
Front Desk Agent - Wyndham San Diego Bayside
(2023-05 - 2024-09)
- Achieved high customer upgrades on a consistent basis
- Organize, confirm, process and conduct all guest check-ins and check-outs
- Handle room reservations, changes and cancellations
- Secure payment, verify and adjust billing
- Activate and distribute room keys
- Process all guest requests and relay messages
- Welcome and acknowledge all guests according to company standards
- Anticipate and address guest service needs
- Proficient in Opera reservations system
Front Desk Agent - Paradise Point
(2022-10 - 2023-02)
- Achieved high customer upgrades on a consistent basis
- Organize, confirm, process and conduct all guest check-ins and check-outs
- Handle room reservations, changes and cancellations
- Secure payment, verify and adjust billing
- Activate and distribute room keys
- Process all guest requests and relay messages
- Welcome and acknowledge all guests according to company standards
- Anticipate and address guest service needs
- Proficient in Opera reservation system
Front Desk Agent - Marriott Bonvoy
(2022-06 - 2022-09)
- Organize, confirm, process and conduct all guest check-ins and check-outs
- Handle room reservations, changes and cancellations
- Secure payment, verify and adjust billing
- Activate and distribute room keys
- Process all guest requests and relay messages
- Welcome and acknowledge all guests according to company standards
- Anticipate and address guest service needs
- Assist individuals with disabilities
- Exceed all guest expectations
- Received 3 excellent customer reviews on trip advisor in first 3 months of employment
Customer Service Agent – Ticket Counter and Gate - JetBlue
(2021-06 - 2022-05)
- Greet customers and assist them with ticketing and baggage check-in process
- Proficient in Sabre to sell, print and reissue tickets
- Rebook customers as necessary due to irregular operations
- Verify proper travel documentation
- Tag/weigh bags and transfer to conveyer belts
- At gate assist customers with seat assignments and baggage checks
- Make all appropriate gate announcements
- Process all reports for boarding and review with flight crews
- Operate the jet ways prior to aircraft arrival and departures
- Process lost bag reports including tracking
Customer Service/Administrative - Walters Management Inc.
(2017-11 - 2020-03)
Office closed due to COVID 19
- Face to face customer service accepting HOA payments and processing credit card payments
- Receiving and responding to homeowner inquiries and concerns via face to face, phone, and e-mail
- Full understanding of HOA rules and by-laws to resolve issues and concerns
- Physical inspection of community to ensure compliance with HOA rules and regulations
- Proficient on internal computer programs to accomplish day to day operational duties
Customer Service/Administrative - San Carlos Cleaning Services Inc.
(2012-05)
Part Time - As needed basis
- Financial data entry using QuickBooks software
- Data entry for payroll using ADP software
- Filing, Faxing, Emailing, copying, printing
- Answering phones and e mails to resolve customer complaints
Customer Service/Enrollment Specialist - Willis Towers Watson - San Diego CA
(2018-10 - 2018-12)
Contract employment
- Achieved top tier representative within first few weeks of employment
- Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints
- Implement and maintain enrollment system using data collection templates and benefit rules specific to each client
- Educate members and their dependents on benefits provided through their employer
- Provide education of complex programs and enrollment support during open enrollment period
Customer Service/Dispatcher - Ultimate Staffing Services - San Diego CA
(2018-05 - 2018-07)
Temporary - Customer Service/Dispatcher for successful companies including McMurdo Global Search and rescue
- Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints
- Handled activation and deactivation of navigation and tracking systems
- Proficient in internal systems handling weather monitoring, voice messaging and global tracking
- Responsible for editing and coding files, scanning, and filing
- Handled payments and set up full accounts online
- Dispatch calls to the Coastguard and Shipping companies when appropriate
- Monitor alarm systems and respond accordingly
Customer Service Representative - Pridestaff Temporary Services - San Diego CA
(2017-11 - 2018-03)
Seasonal - Customer Service for a variety of successful companies including Tipsy Elves and FTD.
- Address customer service inquiries in a timely and accurate fashion via direct phone contact or live chat
- Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints
- Made reasonable procedure exceptions to accommodate unusual customer requests
- Provided accurate and appropriate information in response to customer inquiries
- Demonstrated mastery of customer service call script within two days
- Easily and effectively handle inbound, outbound, and live chat calls
- Handled high volume of service tickets accurately
- Received Excellent performance reviews
Veterinary Assistant - Fuerte Animal Hospital and Pet Surg
(2016-06 - 2017-05)
- Assisted Veterinarian in surgeries from routine to extremely complicated
- Assisted in pet checkup, pre-op prep and post-op care
- Assisted Veterinarian including euthanasia, x-ray, and lab work
- Restrained all species and sizes of animals
- Exercised and groomed patients
- Administered various medicines, vaccinations, treatments, and lab work including reading stains and slides
- Cared and feed patients and boarders
- Cleaned, organized, and maintained clinic facilities, including prep of surgical packs and gown packs
- Cross trained in administrative duties, including answering phones scheduling appointments, invoicing, accepting payments, assessing patients and all closing duties
- Assisted in administrative duties, and closing duties
