Customer Service Representative at Auto Approve (2023-07 – 2025-07)
- Responsible for answering calls, solving customer inquiries, resolving issues, processing customer product cancellation emails, and escalating issues for resolution as needed.
- Ensure customer satisfaction and create brand loyalty leading to lasting customer relationships.
- Managed multiple tasks in a fast-paced environment, possessing excellent verbal and written communication skills.
- Managed customer inquiries and requests via email, Podium and Intercom.
Barista at Thomas Hammer Coffee Roasters (2022-09 – 2023-07)
- Provide excellent customer service experience and fostered connections to ensure repeat customers Prepared and served beverages to customer satisfaction.
- Adapt at working in a fast paced diverse environment with small to large teams.
- Managed financial transactions as cashier and ensured end of day till is accurate and complete
- Received, restocked, and displayed inventory to store standards.
Merchandise Servicing Team at Lowe's Home Improvement (2020 – 2022)
- Reviewing and executing planograms to clients desired outcome.
- Working in a team setting to update bays and aisles.
- Updating price tags and sales according to standards.
- Utilizing power equipment when necessary to assist team projects.
- Assisting customers when needing help.
