Isabella Pedroza

I am a dedicated and devoted professional with exceptional experience in customer service due to my history in retail and volunteering. These experiences allowed me to build skills in communication, upselling, and consulting with guests. I am also well skilled in using technology in both a general and creative manner. Overall, I am very passionate and driven to accomplish my goals both short and long term.

Barista/Bakery Associate - Levain Bakery - Philadelphia, PA

(2025-11)

• Providing excellent customer service daily through consulting products
• Keeping track of inventory on products, goods sold, and supplies used/needed
• Constantly upselling products to customers
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
• Efficiently operated espresso machines, grinders, and other equipment to produce consistent and delicious coffee drinks
• Assisted in the preparation and baking of a variety of breads, pastries, and desserts
• Operated commercial mixers, ovens, and other bakery equipment with precision and safety
• Provided exceptional customer service by answering questions about products, taking special orders, and offering recommendations based on customer preferences
• Packaged finished products for display or customer orders according to established guidelines

Sales Associate - Urban Outfitters, Inc. - Philadelphia, PA

(2024-06 - 2026-01)

• Assisted customers in product selection and provided exceptional service to enhance shopping experience
• Maintained merchandise presentation standards, ensuring displays were organized and visually appealing
• Executed operational tasks including stock replenishment and inventory management to support store efficiency
• Collaborated with team members to achieve sales goals and promote a positive work environment
• Built relationships with customers to encourage repeat business
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations

Ice Cream Scooper - Van Leeuwen Artisan Ice Cream - Philadelphia, PA

(2025-05 - 2025-10)

• Provided exceptional customer service while serving a variety of ice cream flavors to guests
• Maintained cleanliness and organization of the serving area and equipment to ensure food safety compliance
• Assisted in training new staff on proper scooping techniques and customer engagement strategies
• Executed daily inventory checks, ensuring sufficient stock levels for peak service times
• Consulting ice cream flavors with new customers
• Adapted quickly to changing menu items and promotional offerings, maintaining product knowledge for effective sales support
• Managed time effectively during peak periods to provide fast service without compromising product quality or presentation
• Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations
• Provided details on seasonal flavor availability, ice cream source, allergens, and specials

Sales Associate - HOLLISTER - Philadelphia, Pennsylvania

(2023-10 - 2024-06)

• Greeted customers warmly and offered assistance
• Helped customers find and select products to their taste
• Kept work area clean, organized and free of clutter at all times
• Operated cash register and POS to handle purchases, refunds, and exchanges for customers
• Friendly customer service skills, resolving customer complaints efficiently and calmly

Library Student Assistant - BARNWELL LIBRARY - Philadelphia, Pennsylvania

(2022-12 - 2023-09)

• Organizational skills in sorting and shelving books
• Effective communication skills through interactions with staff members and students
• Processed lending, return and renewal of library items using library computer systems
• Maintaining a clean and organized spaces
• Managed circulation desk operations including checking out books to students
• Monitored student activities in the library to ensure proper use of resources
• Offered technology assistance for first time users as well as class tutoring for underclassmen in need

High School Diploma - Central High School (2024-06)

Marketing - Temple University (2028-05)