Contractor - Game and Website Testing Services - Remote
(2024-10)
- Test online games and websites for a software development company to ensure functionality and usability.
- Partner with cross-functional teams to troubleshoot technical issues, improve documentation instructions, and maintain operational accuracy within corporate IT systems.
Search Quality Services Professional - RWS Data Services - Remote
(2025-05 - 2025-10)
- Evaluated the quality, functionality, and performance of search engine results, active websites, and AI engine responses.
- Analyzed quality and contextual relevance to identify complex problems and implement data-driven optimization solutions.
Technical Writer and Documentation Specialist - Trenton Corporation - Ann Arbor, MI (Remote)
(2020-10 - 2023-07)
- Managed the full selection lifecycle, implementation, and cross-departmental deployment of corporate document management systems.
- Administered digital document management systems and led technical training programs for internal staff.
- Designed and executed rigid document control practices, change management systems, and organizational compliance programs.
- Authored technical documentation, standard operating procedures (SOPs), comprehensive work instructions, and safety data sheets (SDS).
- Redesigned visual process maps and workflow flowcharts to support and enhance the corporate quality management system (QMS).
Manufacturing Engineer - Coating and Cleaning - Hatch Stamping Company - Fowlerville, MI
(2014-07 - 2020-05)
- Designed, optimized, and formally documented technical coating, cleaning, and preventative maintenance processes.
- Developed structured test plans and validation reports for rigorous coating performance and durability testing.
- Authored product and process control plans, provided industrial project quotes, and generated accurate cost estimates.
- Managed corporate ISO 9001 compliance, environmental regulatory compliance, waste stream processes, and discharge permits.
- Oversaw shift coating operations and executed process optimization strategies to improve end-product quality.
Manufacturing Engineer - Stamping - Hatch Stamping Company - Chelsea, MI
(2013-04 - 2014-07)
- Created, updated, and audited manufacturing process instructions to sustain high process capability and minimal scrap rates.
- Researched vendor options for capital equipment acquisition and managed ISO 14001 Environmental Management System compliance.
- Implemented a cost-saving cleaning procedure for aluminum components that saved the corporation $600,000.
- Streamlined the Manufacturing Engineer workflow, eliminating systemic redundancies to save $32,000 annually.
Manufacturing Engineer Trainee - Hatch Stamping Company - Chelsea, MI
(2012-08 - 2013-03)
- Developed and documented standardized work procedures while collaborating with suppliers on manufacturing cleaning methods.
Office Assistant - Parviz Meghnot M.D. P.C. - Ann Arbor, MI
(2009-07 - 2012-02)
- Managed data entry, medical coding, billing, claims resolution, and converted physical medical records into electronic forms.
Engineering Technician to Senior Process Development Engineer - Aastrom Biosciences (now Vericel) - Ann Arbor, MI
(2003-11 - 2006-08)
- Authored standard operating procedures (SOPs) and conducted functionality, verification, and validation testing in a GMP clean lab environment.
Research Assistant - University of Michigan Geological Sciences - Ann Arbor, MI
(2003-08 - 2004-08)
- Conducted compositional analysis of rock samples using a scanning electron microscope and prepared samples for radioisotope dating.
