Patient Service Representative at Eye Care Of San Diego La Jolla (2026-03 – Present)
Has exceptional experience working with EMR/EHR systems and is currently working with NEXTGEN for scheduling and billing, as well as NEXTECH for medical records and other patient sensitive information.
- Check new and existing patients in for their appointments
- Take insurance cards and driver's licenses to scan into EMR system
- Verify medical and vision insurances (HMO, PPO and Vision insurance)
- Update and request medical records on behalf of the providers
- Check out patient and reschedule for a new appointment or refer over to a specialist by Dr's orders
- Faxing and scanning medical records into charts and faxing medical records to other offices
- Assists in keeping a neat and tidy front desk area as well as waiting room
- Help assist back office in keeping the clinic running smoothly
Front Desk at Pacific Villas Post Acute (2025-11 – Present)
- Check in visitors who are visiting patients
- Check in admitted patients and assist in rooming the patient
- Collect all necessary paperwork from visitors that are required
- Answer any questions about insurances and the services we offer to any new possible patient
- Handle any and all front desk tasks needed
Patient Service Representative at Azul Vision (2024-11 – Present)
- Verify medical and vision insurance (HMO and PPO) for patients
- Assist patients in understanding Azul Vision policies, procedures, and services when necessary
- Filed medical charts and transcribed records
- Actively work with the Practice Manager to handle patient complaints and concerns in timely manner
- Answer incoming calls, route appropriately, and respond to inquiries in a timely manner
- Schedule, confirm, and cancel patient appointments using the practice management system
- Register patients, collect co-pays and balances
- Maintain and update patient records and documentation in accordance with HIPAA guidelines
- Coordinate with medical staff and other departments to facilitate patient flow and services
- Manage incoming and outgoing mail, faxes, and electronic communications
- Maintain a clean and organized reception area
- Assist with billing, authorizations, and referrals as needed
- Handle sensitive information with professionalism and confidentiality
- Provide high level customer service and hospitality to patients upon the check in and check out process
- Providing general administrative support including faxing, copying and scanning for clinicians and other office personnel as needed
- Make sure all authorizations are put in system
Front Desk Coordinator at North County Laser Eye Associates (2023-11 – 2024-02)
- Managed patient check-ins, appointments, and scheduling using Collaborate and Eyefinity software
- Verified patient insurance coverage and eligibility
- Collected co-pays and other payments, process transactions, and maintain accurate financial records
- Maintain patient records, both electronic and paper-based, ensuring accuracy and compliance
- Entered patient information and other data into the electronic medical record (EMR) system
- Facilitated communication between patients, physicians, and other staff members
- Maintained organized filing systems for patient records and other documents
- Provided excellent customer service to patients and visitors, addressing their needs and concerns
Teacher at Carlsbad Educational Foundation (2023-04 – 2023-10)
- Provided educational support to elementary school students
- Assisted with homework and school assignments
- Implemented Social-Emotional Learning strategies
Front Desk Receptionist at Paint Nail Bar (2022-11 – 2023-01)
- Managed appointments and customer interactions
- Proficient in Booker software and various computer programs
Spa Coordinator at Revive Salon and Spa (2022-06 – 2022-11)
Managed product rebates and updating medical providers regarding specials and rebates available to clients. With the General Manager, interfaced with product representatives as needed to coordinate specials and manage rebates. Correcting errors associated with codes and expired rebates.
- Stocked and sold medical-grade skincare products
- Scheduled client appointments and handled billing using Zenoti and Booker
- Effectively managed incoming patient phone calls
- Provided high level customer service and hospitality to patients upon the check in and check out process
- Collaborated effectively with other roles on site to meet patient satisfaction requirements and hit sales metrics
- Met required metrics by re-booking patients post treatment services
- Managed patient schedule and collaborated with other team members to ensure it is always as full as possible
- Effectively checked out patients for services using quotes for services and skincare products as well as navigated patient payments including patient financing and cash handling
- Navigated different software systems throughout the patient experience
- Participated in weekly touch bases with the Practice Manager
- Actively participated and engage in weekly meetings and trainings
- Actively worked with the Practice Manager to handle patient complaints and concerns in a timely manner
- Maintained OSHA and HIPAA compliance within the practice
Crew Member at Trader Joe's (2019-06 – 2022-06)
- Provided exceptional customer service and operated cash registers
- Managed inventory and ensured store presentation
Waitress at Sheraton
Hostess at Bistro West
Sales Associate at Kate Spade
Sales Associate at BCBG Maxazria
Assistant Teacher at Comerford School of Irish Dance
