Isahq Rana

Detail-oriented research analyst with 5+ years of experience translating complex data into clear, actionable insights for diverse stakeholder audiences. Skilled at managing research products, supporting data delivery programs, and maintaining research artifact repositories that preserve institutional knowledge and drive continuous improvement. Research-led approach to visual storytelling — using infographics, dashboards, and data presentations to communicate findings in ways that inform decisions and drive alignment.

Experienced in collaborating across internal teams and with external stakeholders to deliver high-quality research outcomes on time. Founder of Provida.Care, demonstrating independent initiative, project management, and end-to-end program execution.

Founder and Research Product Lead at Provida.Care Home Health Solutions (2025-01 – Present)

• Independently managed research product delivery and program documentation for a HIPAA-compliant B2B SaaS platform, developing project timelines, managing milestones, and ensuring on-time delivery of research and operational outputs.
• Built and maintained a comprehensive research artifact repository cataloging user research findings, SOPs, workflow documentation, and program knowledge — ensuring continuity and enabling efficient onboarding of new agency partners.
• Designed infographics, dashboards, and data visualizations communicating platform KPIs and operational findings to stakeholders, translating complex data into clear visual narratives that drove adoption and alignment.
• Served as the primary point of contact for external agency stakeholders, managing inquiries, product questions, and ongoing support with a customer-service-first approach grounded in data-driven insights.
• Identified opportunities to improve existing research deliverables and processes, implementing improvements that enhanced the quality and accessibility of program outputs.

Senior Freelance Research and Insights Analyst at Independent (2025-04 – Present)

• Manage end-to-end research product delivery for client engagements, developing project plans, tracking milestones, and ensuring high-quality data analysis and reporting outputs are delivered on time to diverse stakeholder audiences.
• Transform research findings into infographics, data presentations, and visual dashboards that communicate insights clearly to both technical and non-technical audiences, driving stakeholder alignment and evidence-based decision making.
• Serve as primary point of contact for client inquiries, providing excellent customer service grounded in data-driven insights and translating complex research findings into clear, actionable recommendations.
• Apply AI-assisted synthesis to accelerate qualitative data analysis and pattern identification, improving the efficiency and depth of research product delivery across concurrent engagements.
• Maintain organized research artifact repositories for clients, preserving institutional knowledge and supporting future research programs and continuous improvement initiatives.

UX Design Researcher and Data Analyst at The Home Depot (2022-11 – 2025-02)

• Supported delivery of large-scale research products across enterprise product teams, managing data collection, analysis, and reporting workflows using Medallia, Pendo, MixPanel, and behavioral analytics platforms.
• Designed infographics, lifecycle experience maps, visual service blueprints, and executive dashboard presentations that translated complex research findings into compelling data stories for senior leadership and cross-functional stakeholder audiences.
• Built and maintained research artifact repositories integrating VoC findings, journey maps, personas, and usability reports — creating a shared knowledge infrastructure enabling teams to access and build on prior research.
• Managed project timelines and deliverables across multiple concurrent research initiatives within agile sprint cycles, participating in planning meetings and contributing recommendations to keep projects on schedule.
• Led IT Asset Management research program, coordinating 32 participants across five departments, improving data completeness by 11% across 1.8 million values and server-to-business mapping by 40%.
• Supported performance reporting cycles, including data validation, trend analysis, and executive summary preparation, producing recurring data presentations shared across product and operations leadership.

Research Analyst and Program Support at Softrams (2021-08 – 2022-11)

• Supported delivery of federal research products for multi-agency government modernization programs, managing data collection, documentation, and reporting activities aligned to program milestones and government stakeholder requirements.
• Developed visual research artifacts, including infographics, workflow diagrams, and experience maps that communicated complex program findings to federal leadership and cross-agency stakeholder audiences.
• Maintained research knowledge repositories, cataloging program artifacts, SOPs, and institutional knowledge, supporting continuity and onboarding across federal delivery teams.
• Served as a responsive point of contact for internal program teams and external agency stakeholders, managing communications and inquiries with professionalism and attention to detail.

UX Designer and Research Analyst at Belle Artificial Intelligence (2020-01 – 2021-08)

• Supported research product delivery for a healthcare AI platform, managing data collection, analysis documentation, and visual communications that translated complex clinical findings into accessible presentations for product and leadership teams.
• Contributed to research artifact libraries documenting user personas, journey maps, and interaction patterns, establishing the knowledge repository infrastructure for a growing product team.

Master of Professional Studies in User Experience Design – Maryland Institute College of Art

Bachelor of Arts in Psychology – University of Maryland, Baltimore County