IT Service Technician - Excelon Solutions - Omaha, NE
(2026-06 - 2026-10)
- Troubleshooting high-end network switches, universal power supplies (UPS), and other hardware components.
- Replacing company network switches with new ports or entire switches, scanning old parts out into spreadsheets for discontinuing use
- Swapping out old ethernet cables for new cables, including placing specific network port slots and organizing them into spreadsheet documents for easier access
- Utilizing ServiceNow ticket system to manage team assignments and available tickets that need closed.
IT Service Technician - Akkodis - Council Bluffs, IA
(2025-12 - 2026-06)
- Troubleshooting high-end, large scale machines and computers
- Replacing company media/hardware with new parts
- Utilizing a live ticket system to manage team assignments, available tasks, etc.
- Troubleshooting company hardware and LinuxOS based applications.
Hardware Support Technician - Fiserv - Omaha, NE
(2023-12 - 2025-12)
- Maintain and manage Microsoft Teams rooms throughout multiple locations
- Verify quality sound and video software
- Assist end-users in troubleshooting any issues with display panels, monitors, etc., and assign and close tickets as the incident is managed.
- Manage the large tv displays throughout the offices that show events, the company, etc.
- Monitor the various O365 or third-party services for any anomalies/incidents (Microsoft PMP, Creston XiO, SafetyCulture/iAuditor, etc.)
- Create and close tickets based on various incidents using ServiceNow
- Running Microsoft OS upgrades, migration to Intune
- Using network/device IPs to track devices and create a catalog of device upkeep
- Used Remote Desktop Connection to connect to machines connected to Intune.
- Troubleshooting the Microsoft Teams Rooms PCs and other hardware components.
Help Desk Technician - biBERK Insurance Services - Omaha, NE
(2023-05 - 2023-09)
- Take in tickets regarding end user support (Used Freshworks)
- Be responsible for account creation for new hires (MSAD)
- Provide hardware and software technical support
- Use chat and phone calls to communicate with user (Windows Assist, Slack, and Zoom)
- Managed Inventory for new computers, monitors, and other company hardware
- Shipped out work equipment or set up pick up equipment for separated employees
- Used Active Directory to create new user accounts or add computers to a server name
Web Developer - Products Unlimited, Inc. - Omaha, NE
(2023-09 - 2023-10)
- Responsible for developing and maintaining quality websites for the company's various departments/stores
- Consulted with the IT Managers regarding software to use and ways to make the website mobile-friendly
- Used HTML/CSS/JS to construct detailed websites along natural CDN templates like Bootstrap
- Integrated PHP elements to make sites pop and modernized
Help Desk Technician - Bank of the West - Omaha, NE
(2022-07 - 2023-03)
- Help end users troubleshoot Bank-issued hardware/software
- Used ticketing software to track end user issues
- Assist users remotely with their computers, printers, etc. using Bomgar and Skype
- Used Active Directory to help with end user recovery
IT Services Representative - GCO Services - Omaha, NE
(2020-09 - 2021-10)
- Complete surveys for political research
- Help write up various surveys for marketing purposes
- Remote working and using/building various websites to complete our surveys
- Troubleshooting using remote desktop software to examine user login issues or third party application support.
- Assisted end users in support for Slack and Microsoft Teams Support applications
Service Desk Representative - Timberline Total Solutions - Omaha, NE
(2020-03 - 2020-06)
- Work under a third-party company for Cox Communications
- Troubleshooting cable hardware (cable box resets, account password management, etc.)
- Used Microsoft Teams and third party ticketing software to manage incidents, close tickets, and resolve user inquiries regarding hardware and software
- Troubleshooting end-user computers within the Cox Communications team
- Remote role that needed representatives to answer calls and get into user accounts by pulling up account information
