Ishita Soman

Service Virtualization Specialist with 9+ years of experience delivering enterprise-scale virtualization solutions for global banking organizations including Nationwide Building Society, JPMorgan Chase, and Citi Bank. Specialized in designing, developing, deploying, and maintaining highly dynamic virtual services using Broadcom CA DevTest (LISA) across REST, SOAP, IBM MQ, TCP/IP, HTTP/HTTPS, ISO 8583, and SWIFT integrations. Hands-on experience in DevTest infrastructure administration, installation, environment setup, component maintenance, version migration, performance optimization, and enterprise support including IAM, Enterprise Dashboard (ED), Registry, Portal, and VSE.

Currently leading a 2-member team managing Service Virtualization delivery for CD&I teams at IBM. Certified in ISTQB Foundation, IBM Generative & Agentic AI Quality Engineer, and AWS Agentic AI Technical Learning, with working exposure to WireMock and modern DevOps practices including Docker, Kubernetes, GitHub, Jenkins, and CI/CD.

Test Specialist (Service Virtualization Specialist) - IBM - Bengaluru, Karnataka, India

(2022-10)

Client: Nationwide Building Society

• Leading a team of 2 members managing Service Virtualization delivery across CD&I (Continuous Delivery & Integration) teams.
• Designed and developed enterprise virtual services using Broadcom CA DevTest, building highly dynamic virtual services with Java and BeanShell.
• Created reusable response generation frameworks that reduced duplicate development effort across teams.
• Built virtual services for REST, SOAP, MQ, TCP/IP, HTTP/HTTPS, ISO 8583, and SWIFT integrations.
• Administered the complete DevTest infrastructure, including IAM, Enterprise Dashboard, Registry, Portal, and VSE.
• Installed, configured, and maintained DevTest environments; performed version upgrades and migration activities with deployment validation.
• Monitored DevTest infrastructure health, resolved environment issues, and automated deployment and maintenance activities.
• Supported Functional Testing, Integration Testing, UAT, and Performance Testing by replacing IBM SORs with virtualized service; validated virtual services using SOAP UI and JMeter.
• Performed root cause analysis for virtualization and environment issues, collaborating with developers, architects, testers, and infrastructure teams in Agile delivery.

Senior Software Engineer - Mphasis - Bengaluru, Karnataka, India

(2021-02 - 2022-10)

Client: J P Morgan Payment Domain — US Account Project

• Pioneered Service Virtualization adoption for the Performance Testing team on a Payment domain, US-based account project.
• Shared Service Virtualization knowledge and best practices with US-based teams, enabling wider adoption across the account.
• Created multiple virtual services to support Non-Functional Testing (NFT) teams, reducing dependency on live backend systems during performance test cycles.

Test Analyst - Infosys Ltd - India

(2020-07 - 2021-02)

Client: Citi Bank. Progressed into an analyst role applying testing expertise built over prior years to support project delivery.

Test Engineer - Infosys Ltd - India

(2016-08 - 2020-07)

Client: Citi Bank. Built a strong foundation in software testing fundamentals, functional and integration testing practices, and QA processes.

System Engineer Trainee - Infosys Ltd - India

(2016-09 - 2017-01)

Client: Citi Bank. Completed foundational training in software engineering and testing principles.

Integrated MCA - Master of Computer Applications - Birla Institute of Technology (BIT)