Director of Social Services at Housing Solutions of New York (2023-10 – Present)
- Supervise and support a team of case managers and housing specialists to ensure high-quality service delivery and compliance with program and regulatory requirements.
- Oversee housing placement coordination and service planning for clients navigating supportive housing programs.
- Develop and implement individualized service strategies to support client stability, housing retention, and long-term success.
- Monitor case documentation, program reporting, and service plans to ensure adherence to agency policies and funding requirements.
- Provide leadership in crisis intervention and complex case management situations.
- Train, mentor, and evaluate staff to improve service delivery, workflow efficiency, and professional development.
- Identify barriers to client success and implement program strategies to improve outcomes.
- Establish and maintain partnerships with community providers, housing agencies, and service organizations to expand available resources.
- Collaborate with interdisciplinary teams including behavioral health providers, housing specialists, and external stakeholders.
- Support senior leadership in improving operational procedures, workflow systems, and program effectiveness.
- Review program performance and make recommendations to enhance service delivery and client outcomes.
Motivational Enhancement Counselor – Team Lead at Educational Alliance – Pride Site (2021-08 – 2023-08)
- Kept residents and staff safe and maintained boundaries with residents
- Conducted patient searches each time they enter the building
- Random or planned room/safety searches for contraband
- Toxicology Screening by urine testing
- Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills, and community resources.
- Led supportive group discussions and education sessions with recoveries and their families.
- Completed comprehensive assessments of clients' substance abuse history and treatment requirements to develop individualized treatment plans.
- Assessed patients in active drug and alcohol withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.
- Identified problem areas impacting participants' ability to successfully complete treatment.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Fostered positive employee relationships through communication, training and development coaching.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Case Planner at Coalition for Hispanic Family Services (2020-08 – 2021-06)
- Worked with Family Advocate to ensure positive communication and cooperative work
- Completed summaries, intake summaries, service plans, and other assessments as needed
- Attend and participate in Family Team Conferences and required programmatic meetings.
- Directed protective placement, case management, parent education, and family reunification activities.
- Identified appropriate community resources and provided referrals for services.
- Established behavioral modification goals and assessed progress toward goals.
- Maintained confidentiality through the stringent handling of charts and data.
- Used job-related software to compose or prepare correspondence, case notes, and technical reports
- Worked with community resources to engage youth in pro-social activities and help families access services.
Therapeutic Coach at SUS – START Program (2019-11 – 2020-06)
- Provides support to persons with co-occurring developmental disabilities and mental or behavioral health needs
- Communicate interventions with primary caregivers to focus on crisis mitigation and the implementation of strategies to assist in the de-escalation of behaviors using a positive psychology and person-centered approach.
- Monitored, evaluated and recorded client progress with respect to treatment goals.
- Assisted caregivers and clients with identifying feelings and behaviors by asking open-ended questions.
- Conferred with caregivers and clients to discuss treatment options and therapy goals.
- Provided information and research regarding local community resources such as support groups and meetings for families.
- Educated parents on child development and provided varied parenting methods to encourage growth.
- Visited families in home environment to evaluate needs and offer suggestions for improved daily lifestyle choices.
- Identified appropriate community resources and provided referrals for services.
- Established behavioral modification goals and assessed progress toward goals.
ABA Therapist at Build 'n Care (2019-04 – 2020-06)
- Performed behavioral interventions to teach communication, social, and daily living skills and reduce problematic behaviors in home, community, and school settings.
- Delivered individualized treatment for children diagnosed with autism spectrum disorders or other behavioral and social challenges using applied behavior analysis principles.
- Assembled, maintained, and analyzed data gathered during student sessions, completed daily treatment logs, and consistently submitted timely written and verbal progress reports.
- Identified and analyzed delays in student progression toward set goals and implemented, in collaboration with other team members, optimum changes to stimulate student success.
- Treated and improved reading and academic skills and monitored fine motor dexterity, hygiene, grooming, domestic capabilities, punctuality, and job competence.
- Consulted supervising BCBA to assist in treatment implementation on difficult patients.
- Collected information through observation, interviews, or surveys.
Crisis Counselor at Vibrant – NYC Well (2018-07 – 2019-01)
- Connected clients to resources for mental health and substance use.
- Offered counseling and stabilization support to reintroduce calm in crisis situations.
- Applied abilities in techniques like active listening and collaborative problem-solving to make a positive impact.
- Used computers and software to generate concise reporting.
- Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.
- Collected relevant information from callers to determine support needs and evaluate risk of harm.
- Notified law enforcement of threats to self-harm or harm others to help coordinate appropriate responses.
- Updated accurate and timely log sheets of daily callers to show per-call and overall shift activities.
- Compiled community resources for housing to assist patients with mental health or substance abuse recovery
Social Work Intern at Georgetown Elementary School (2017-08 – 2018-05)
- Facilitated individual and group sessions with children who were autistic and had other disabilities
- Observed and recorded notes from different groups and individual sessions
- Input data and stats into different Microsoft applications and online
- Attended meetings, training, conferences, and seminars to advance professional knowledge.
- Complied with HIPAA and confidentiality regulations when communicating with client family members, colleagues, and external contacts.
- Monitored and reviewed treatment outcomes and goal achievement.
- Helped social worker with teaching clients appropriate conduct using behavior modification and stress management techniques.
- Collected data and entered it into the internal system database.
- Joined IEP meetings to observe plan development and goal establishment.
