Dynamic and result-driven professional with extensive experience in healthcare, hospitality, and guest service
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Dynamic and result-driven professional with extensive experience driving efficiency, compliance, and service excellence in high-volume healthcare, hospitality, and guest service settings. Demonstrated leader skilled in shift management, staff training, process improvement, and financial oversight. Known for exceptional crisis communication, high-stress problem resolution, and maintaining rigorous safety and regulatory standards while delivering top-tier guest experiences.
Coordinator, Manufacturer Programs - Walgreens Specialty Pharmacy - Remote
(2026-07)
Served as the primary liaison between pharmaceutical manufacturers, third-party HUBs, and healthcare providers to streamline patient intake and order delivery for specialized drug assistance programs. Evaluated complex financial and clinical documentation to calculate Federal Poverty Level percentages, conduct benefit investigations, and determine patient program eligibility in full regulatory compliance. Managed end-to-end referral workflows and daily tracking reports, collaborating closely with case managers and pharmacists to prevent service interruptions and ensure timely delivery of essential medications.
Lifeguard - The Walt Disney Company - Orlando, FL
(2024-09)
Ensured guest safety by actively monitoring swimming areas, enforcing facility rules, and responding swiftly to emergencies with certified First Aid and BLS skills. Maintained a proactive and vigilant approach to accident preventions, supporting operational excellence and guest trust. Delivered clear communication and conflict resolution in high-stress situations, contributing to a safe and welcoming environment.
Bartender/Server - The Reagan - El Paso, TX
(2025-04 - 2025-12)
Delivered exceptional guest experiences by effectively mixing and serving beverages with attention to detail in a high-volume, fast-paced environment. Ensured compliance with responsible alcohol service standards and legal requirements, including ID verification. Accurately managed cash and credit transactions, maintaining financial integrity.
Bartender/Server - Don't Cry Llorona/Pizxa Zone - El Paso, TX
(2025-01 - 2025-03)
Provided prompt, friendly service to diverse clientele, consistently exceeding guest expectations and resolving concerns with professionalism. Maintained a clean, organized workspace, demonstrating strong attention to operational detail and health standards. Balanced multiple orders and cash transactions with financial accuracy.
Certified Pharmacy Technician - MJRX LLC DBA RX Innovations - Las Cruces, NM
(2023-03 - 2025-09)
Process prescriptions with precision and efficiency, prioritizing patient safety and upholding HIPAA compliance in all data management. Collaborate with pharmacists to streamline medication dispensing, supporting team effectiveness and workflow optimization. Address patient inquiries with empathy and professionalism, reinforcing a culture of guest service excellence and trust.
Certified Pharmacy Technician - CVS Pharmacy - Las Cruces, NM
(2022-11 - 2023-03)
Assisted pharmacists will all aspects of prescription processing, insurance billing, and medication inventory with ensuring accuracy and compliance with regulatory standards. Delivered outstanding guest service by addressing patient needs and resolving issues efficiently. Maintained meticulous records and inventory, supporting operational efficiency and compliance.
Senior Pharmacy Technician - Walgreens Pharmacy - Las Cruces, NM
(2020-11 - 2022-10)
Administered immunizations and COVID-19 tests, demonstrating adaptability and commitment to public health and safety. Trained and mentored new pharmacy technicians, fostering team development and high performance. Managed complex prescription processing and insurance billing, ensuring compliance and operational reliability.
Shift Leader - Panda Restaurant Group - Las Cruces, NM
(2018-12 - 2020-11)
Led shift operations, delegating tasks and providing on-the-spot training to staff to ensure a cohesive and high-performing team. Resolved guest issues quickly and professionally, driving guest satisfaction and repeat business. Oversaw cash handling and inventory management, contributing to efficient and compliant operations.
Assistant Manager - Dion's - Las Cruces, NM
(2017-03 - 2018-11)
Supported all aspects of daily operations, including staffing, inventory, and guest service to ensure a smooth and efficient workflow. Trained and supervised staff, conducted performance reviews, and provided constructive feedback to promote growth and accountability. Implemented processes and improvements to enhance delivery and operational excellence.
Associate of Arts - New Mexico State University (2025-12)
