Ismael Alvarado

Certified Phlebotomy Technician with hands-on training and approximately 100 supervised venipunctures. Brings strong customer communication, attention to detail, safety awareness, documentation, teamwork, and problem-solving developed through automotive, retail, and brand ambassador roles. Comfortable working directly with people, following established procedures, and maintaining a professional, organized work environment.

Automotive Technician / Team Lead at Pinky's Automotive & Performance (2024-08 – 2025-08)

• Worked directly with customers to build vehicles according to requested specifications and requirements.
• Managed projects while maintaining customer communication and explaining parts, equipment, and their functions.
• Led team meetings, coordinated work, and helped troubleshoot problems to keep projects moving forward.
• Followed established procedures, technical guidelines, and safety requirements while maintaining attention to detail.

Automotive Technician / Team Lead at Pinky's Automotive & Performance (2026-08 – Present)

Automotive Technician / Team Lead at Modern Off Road (2025-08 – 2026-08)

• Managed customer projects involving higher-value and sophisticated automotive equipment.
• Coordinated team members on complex builds, assigned work, and helped resolve project issues.
• Communicated technical information clearly to customers and coworkers while maintaining professional service.
• Followed manufacturer specifications, established procedures, and safety guidelines when working with specialized equipment.

Automotive Technician at Jack's Automotive (2024-05 – 2025-07)

• Performed basic vehicle repairs and routine maintenance while following safety procedures and PPE requirements.
• Communicated with customers to understand vehicle concerns and assist with diagnosing issues.
• Completed paperwork documenting repairs and used photos/videos to document recommended future work.

Brand Ambassador at Andersen Windows & Doors (2023-12 – 2024-02)

• Engaged directly with customers throughout each shift, creating a welcoming and professional experience.
• Built rapport through attentive listening and clear communication with a wide variety of people.
• Represented the brand professionally while answering questions and explaining product information.

Parts Specialist at O'Reilly Auto Parts (2022-08 – 2023-09)

• Assisted customers in identifying correct automotive parts by asking questions and providing accurate product information.
• Used computer-based inventory and point-of-sale systems to locate products, process transactions, and maintain records.
• Stocked merchandise, maintained organized inventory, and kept work areas clean and orderly in a fast-paced environment.

High School Diploma – Independence High School