Ismail Elhamzaoui

Experienced and highly dedicated Crew Scheduler with over 11 years of expertise in airline operations, crew planning, and real-time scheduling. Known for being proactive, adaptable, and solution-oriented, with a strong ability to manage high-pressure situations and operational crises. Skilled in using advanced crew management systems (Jeppesen, Sabre, NetLine, Rocade, Amadeus) to ensure compliance, optimize crew resources, and support smooth flight operations.

A team player with strong leadership abilities, capable of managing, delegating, and coordinating across departments. Committed to continuous improvement, open to innovation, and motivated by operational excellence and safety.

CREW SCHEDULER|PLANNER at Royal Air Maroc (2024-12 – Present)

• Develop and optimize crew schedules to ensure safe, efficient, and compliant flight operations.
• Minimize repositioning and layover costs while enhancing crew satisfaction and productivity.
• Perform scenario simulations and implement contingency planning to proactively manage operational disruptions.
• Ensure full compliance with aviation regulations, fatigue risk management policies, and union agreements.
• Apply strong data analysis and reporting skills to support strategic decision-making and optimize resource utilization.
• Communicate effectively across departments to ensure alignment, operational efficiency, and timely crew allocation.

CREWSCHEDULER DUTY OFFICER at Royal Air Maroc (2018-12 – 2024-12)

• Represent the Flight Operations Department at the Centralized Control Operations (CCO), making critical real-time decisions related to daily crew rostering.
• Ensure crew allocation for 400 pilots and 1200 flight attendants in line with planned operations, adhering to legal rest requirements, duty time limits, and company policies.
• Identify coverage gaps and assign standby/reserve crew based on operational needs and business priorities.
• Monitor day-to-day operations and activate contingency plans in response to irregular operations or disruptions.
• Continuously update crew rosters to reflect real-time operational changes, ensuring accuracy and regulatory compliance.
• Liaise between crew members and upper management to address concerns, resolve conflicts, and maintain open communication.

CREW SCHEDULER at Royal Air Maroc (2014-09 – 2018-12)

• Ensure adequate crew coverage on real time basis for all scheduled flights, with adherence to legal rest requirements, duty limits, and company policies.
• Monitor daily operations and reassign crew in case of delays, sickness, or disruptions.
• ensuring communication is aligned between crew, operations, and rostering teams, handling disruptions and implementing contingency plans when needed.
• Update crew scheduling system with roster changes.

SYSTEMAND NETWORK ADMINISTRATOR at Microdata (2013-01 – 2013-09)

Improve network performance, and optimize resources to ensure maximum uptime and customer satisfaction. Installed, configured, and maintained network infrastructure.

• Resolved technical issues and provided timely support to end-users, resulting in increased productivity and user satisfaction.

Bachelor's Degree in Computer Methods Applied to Business Management – University of Science and Technology, settat

Associate Degree in Computer Networks and Systems – Community college casablanca