Ismar Orozco

Results-driven with 5+ years of experience in client relationship management, sales support and operations. Skilled at managing key accounts, developing long-term client partnerships, coordinating cross-functional teams, and delivering exceptional customer service. Bilingual in English and Spanish with experience translating documents and communicating effectively with diverse clients. Proficient in Microsoft Office, Salesforce, CRM platforms, and account management.

Account Manager & Affiliate Trainer - Legacy Capital Services - Las Vegas, Nevada

(2023-09 - 2025-11)

• Managed a portfolio of 20+ B2B client accounts, serving as the primary point of contact and ensuring customer satisfaction.
• Delivered white glove service to key clients and sales partners, resolving issues and concerns promptly and professionally. Maintained a 95% customer satisfaction rate.
• Collaborated with sales, marketing and operations departments to ensure and improve overall client satisfaction.
• Trained and onboarded new affiliates, helping them successfully integrate into the company.
• Translated business documents and communications between English and Spanish to support internal departments and clients.

Production Manager - Wholesale Cabinet Center - Las Vegas, Nevada

(2020-06 - 2023-07)

• Managed residential kitchen remodeling projects from beginning consultation through final completion.
• Assisted with kitchen and interior design planning and coordinated material ordering from suppliers.
• Built and maintained strong relationships with homeowners, contractors and vendors to ensure project success.
• Reviewed and approved sales orders while monitoring project timelines and production schedules.
• Oversaw remodeling projects valued at up to $150,000

High School Diploma - Long Prairie Grey Eagle (2011-09 - 2015-05)

Bachelors of Science - Saint Cloud State University (2015-09 - 2017-09)