Israel Deku

IT Infrastructure Engineer with a Bachelor of Technology (BTech) in Computer Science and over three years of progressive experience in systems administration, enterprise IT support and network infrastructure, including hands-on experience within a tertiary institution. Experienced in Windows Server administration, Active Directory, Microsoft 365, virtualization technologies (VMware and Hyper-V), LAN/WAN administration and enterprise systems support. Currently pursuing Cisco's CCNA certification to strengthen networking and infrastructure expertise.

Proven ability to maintain secure and reliable IT environments through proactive system monitoring, preventive maintenance, and incident resolution and infrastructure optimization. Experienced in troubleshooting enterprise hardware, software and networking issues, maintaining technical documentation and supporting ICT operations that enable teaching, learning and administrative services.

IT Support Assistant - University of Media, Arts and Communication

(2023-11 - 2024-10)

• Delivered first-line and second-line technical support across academic and administrative departments, maintaining high service availability and minimizing operational downtime.
• Coordinated the diagnosis and resolution of hardware, software, operating system and network incidents, escalating complex infrastructure issues where necessary.
• Maintained LAN infrastructure, network devices and IP telephony systems to ensure reliable connectivity across the institution.
• Executed routine system maintenance, operating system updates and preventive maintenance activities to improve infrastructure stability and performance.
• Administered user account provisioning, ICT asset records and technical documentation in accordance with institutional procedures.
• Monitored IT infrastructure, tracked service requests and collaborated with senior engineers to maintain business continuity and timely incident resolution.

Software Developer Intern - GIT Plus

(2022-08 - 2022-11)

• Developed and maintained web-based applications using PHP, JavaScript, HTML and CSS.
• Executed system testing, debugging and technical documentation to improve application reliability.
• Produced UI prototypes and translated user requirements into functional software components.
• Collaborated with cross-functional teams to deliver tested software modules within project deadlines.

IT Support & Media Systems Technician - Real Faith-Life Mission International Church

(2020-01)

• Administer and maintain desktop systems, networking equipment, audiovisual infrastructure and peripheral devices to support organizational operations.
• Install, upgrade and maintain Windows operating systems, application software and IT hardware to ensure reliable service delivery.
• Maintain LAN connectivity, diagnose network faults and resolve hardware and software issues to minimize operational disruptions.
• Monitor system health and perform preventive maintenance to maximize infrastructure availability during services and special events.
• Coordinate live streaming infrastructure using OBS Studio and supporting broadcast technologies, ensuring uninterrupted service delivery.
• Produce technical documentation and equipment inventories while maintaining operational readiness of ICT resources.

BTech - Computer Science - Accra Technical University (2023 - 2025)

HND - Computer Science - Accra Technical University (2020 - 2023)